Director Of Clinical Operations

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number:

R-15857

Facility:

LOC0028 - 30 Reservoir Park Drive30 Reservoir Park Drive
Rockland, MA 02370

Department Name:

SSH VNA Clinic Admin

Status:

Full time

Budgeted Hours:

40

Shift:

Day (United States of America)

The DCO for VNA oversees and sets the direction for numerous health system programs and objectives, including: VNA nursing and non-provider clinical care, primarily focused on ensuring the care delivery model meets the patients' needs and quality outcomes; this role will address the clinical scope of practice helping clinical colleagues work to the full extent of their license and abilities; assert professional ethics and principles; lead projects related to clinical care outcomes including social determinants of health, performance improvement, and cost effective solutions; along with modeling collaboration with the external healthcare community and health system colleagues.

Position Summary

The Director of Clinical Operations (DCO) for the Visiting Nurses Association supports the Vice President for the Visiting Nurses Association (VP VNA) and Chief Nursing Officer (CNO) responsible for driving, supporting and modeling a culture focused on employee engagement, quality, patient safety, fiscal responsibility, and the overall patient experience. The DCO reports directly to the VP VNA and matrixed to the CNO.

The DCO demonstrates and leads by example the behaviors to the American Nurses Association (ANA) Nursing Code of Ethics, Nursing Scope and Standards of Practice, and their associated specialty Scope and Standards of Practice.

The DCO for VNA oversees and sets the direction for numerous health system programs and objectives, including: VNA nursing and non-provider clinical care, primarily focused on ensuring the care delivery model meets the patients' needs and quality outcomes; this role will address the clinical scope of practice helping clinical colleagues work to the full extent of their license and abilities; assert professional ethics and principles; lead projects related to clinical care outcomes including social determinants of health, performance improvement, and cost effective solutions; along with modeling collaboration with the external healthcare community and health system colleagues. This DCO for VNA embraces the guidance, principles and best practices outlined by the Visiting Nurse Association of America.

Work will be performed in both office and clinical services settings. Attendance at meetings in and out of the hospital, availability for early and late meetings, and flexibility to meet frequent deadlines is necessary. Some evening and weekend work will be required.

Responsibilities

Leadership:

The DCO provides leadership and strategic planning to operationalize VNA services and develops a coordinated approach to VNA care across the continuum, including the development of an VNA clinical care strategy.

Collaboration:

Actively collaborates with Providers, Operations, Finance and the delivery system to develop clinical strategies to provide an extraordinary patient experience, safe high quality care delivery, exceptional patient care outcomes and improves effectiveness of care and care management. The partnership between all clinical providers, external agencies and nursing is critical to the success of the VNA care setting. The operations and nursing team members collaborate on budgets, scheduling, care strategy implementation and efficiency. The partnership between providers and nursing is central to the patient and family care environment. The providers and nursing are responsible for the coordination of care, including planning and monitoring patient care quality outcomes. These colleagues work together to solve problems and ensure the safest and highest quality care.

Management:

The DCO has direct reporting responsibility for VNA departments. Works with the Chief Nursing Officer and VP VNA to evolve the organizational model to meet patient care needs. Facilitates the delivery of safe, high quality care through clinical and non-clinical ambulatory care coordination, ongoing process evaluation, and reviewing clinical outcome metrics. Responsible to continuously evaluate and advance the Ambulatory Clinical Care model assuring best use of Registered Nurse, Medical Assistants and other colleagues skill sets; proactive identification of and intervention with patients. Develops strategies to leverage resources to advance professional growth, spread best practices, and provide flexible staffing options. Convene, lead and monitor regional work groups as indicated to address opportunities. Measures, analyzes and reports key metrics related to ambulatory care across the system. Obtains, utilizes and leverages existing data for improvement of patient access and other key performance indicators. Facilitates development and distribution of reports. The Director of Clinical Operations will develop a dashboard related to their core activities to present to their team, collaborators and senior leadership presenting at least monthly.

Leadership:

Models and fosters an environment of professionalism and compassionate care. Guides the recruitment, retention, and employee engagement that keeps high performers engaged and maintains focus on succession planning. Acts as a role model through the demonstration of personal professional development, continuous learning and competency improvement.

Efficiencies:

Partners with medical staff and clinical services operations to become more efficient and effective in achieving total cost of care objectives, in alignment with clinical quality and access objectives. Identifies and implements best practices related to: Clinical Care Management, Utilization Management, Chronic Disease Management, Health Promotion, Care Transitions and Transition Planning, Post-acute Services, Social Work, Hospital Throughput, Patient Placement, LOS Management, and other related areas as indicated. Promotes seamless care transitions.

Liaison:

Serves as liaison for statewide Home Care initiatives and for project related activity within South Shore Health. Actively participate in professional, political and regulatory organizations policy, practice, payer and regulatory communications and convening meetings. Is a liaison with the community and ever changing needs of the community.

The Director of Clinical Operations has full responsibility for planning, monitoring and managing department budget.

Quality:

Partners with colleagues, medical staff, community resources and patients to foster continuous quality improvement. Espouses the South Shore Health policies, procedures and culture of high reliability, openness and just culture. Endeavors to promote professional growth and development for the nursing staff. Anticipate and responds to the changes needed in clinical practice along with modifying the clinical workflows. Is facile with EPIC to be able to ensure appropriate professional documentation and seek efficiencies.

Human Resources Management

• Management Actions

• Partners with Human Resources related to interviewing, hiring, managing colleague transactions (e.g., hiring, salaries, promotions, job descriptions) and implementing of institutional corrective action policy for staff.

• Using Workday, initiates, approves, and coordinates with Human Resources for approval of human resources changes (e.g., salary adjustments, salary distributions, training records) for staff who reside under their team.

• Prepares performance reviews on direct reports.

• Takes corrective and disciplinary action, up to and including termination, as necessary to maintain the highest level of staff productivity and effectiveness.

• Oversight

• Provides direct supervision to, and is responsible for, the conduct, operations, and results of their team.

• Develops and implements change management programs including efficiency and resource utilization projects.

• In times of transition, supports areas that require interim leadership support.

• Development

• Actively considers opportunities to grow the abilities, skills, and support of colleagues responsible areas through professional development, enhanced communication vehicles, employee-focused initiatives, and otherwise.

• Culture/Equity

• Reviews, supports, and ensures salary and wage equity for staff.

• Creates a supportive, educational, and development-focused environment for all staff.

• Ensures the support and maintenance of a diverse, inclusive, and professional environment for all staff.

• Compliance

• Develops, implements, oversees, and approves departmental policies, procedures and systems and revises as necessary to maximize efficiency.

• Responsible for ensuring compliance with regulatory bodies and making managers aware of policy and procedure changes.

Other

• Develop letters, presentations, announcements, and other communications. All documents must be of the highest caliber of refinement and professionalism.

• Serve as a stand-in for the CNO and VP VNA in relevant meetings when the CNO or VP VNA is not available. Serve on committees as needed or assigned by the VP VNA.

• Lead or participate in special projects and perform other related tasks as requested or required.

Education & Experience

Education

• Bachelor of Science in Nursing, (or) Master of Science in Nursing with a doctorate preferred

Certification

• Current Massachusetts Registered Nurse License without restrictions required

• Current certification preferred or to be attained within two year period from date of hire

Experience

• Minimum five years of experience required as a clinical nurse with demonstrated evidence of leadership progression; most recent 3 of the last 5 years of leadership must have been in a direct leadership role in a VNA setting or direct patient care environment required or equivalent combination of education and/or experience

Skills & Abilities

Skills

• Analytical Skills

• To create trend and process analyses, operational reviews, and identification of system weaknesses. Demonstrated experience in operations, professional development, and project management.

• Organizational Skills

• To manage many competing timetables and responsibilities. The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential. The responsibilities of this position require detailed, concentrated effort and constant re-establishment of priorities as well as complex and sensitive decision-making.

• Theoretical Skills

• To conceptualize systems approaches to problem solving and interrelationships of clinical, teaching, and research activities.

• Communication Skills

• To effectively relate to a large and diverse constituency of individuals, including senior leaders, administrative staff, colleagues and medical staff at all levels, trainees and staff, representatives of other offices, and vendors. Must include superior skills in written and oral formats.

• Interpersonal Skills

• To facilitate obtainment of cooperation and support from a broad range of people. Demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, collaboration, and problem solving.

• Other Abilities

• Ability to work independently as well as collaboratively at all levels of a complex organization.

• Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems.

• Ability to use Microsoft Office (Word, Excel, PowerPoint, and Outlook) and learning management systems.

• Ability to maintain the highest standards of performance, quality, credibility, and integrity.

• Ability to maintain extraordinarily professional discretion in the handling of highly confidential and/or politically sensitive information and data.

Leadership Competencies

• Passion for and commitment to the organizational mission and serving as a key member of the VNA leadership team in developing a successful transition to the future healthcare environment.

• Sets an honest, transparent and positive tone in all areas related to patient care, and works in concert with care team to establish a collaborative environment.

• Strong communication skills in all venues; strong focus on listening to understand.

• Great listener encourages open dialogue and diverse viewpoints with the ability to drive decision making by asking key questions and framing options effectively.

• Visible, transparent, genuine, and sincere in intent and actions.

• Solutions-oriented coupled with the ability to function well in a culture that values relationships and collaborative decision-making.

• Ability to serve as a role model in commitment, engagement, and accountability for the provision of outstanding patient care.

• Ability to mobilize leadership team for common goals and shared vision.

• Strong ability to lead through change

• Positive change agent who builds a solid infrastructure and organizational foundation.

• Skilled in positive change management with the ability to effectively manage resistance, conflict and confrontation.

• Track record of successful recruitment and retention of high performing nursing and patient care colleagues.

• Commitment to diversity, equity and inclusion with emphasis on personal development and growth of colleagues.

• Value driven commitment to the provision of quality patient and family centric healthcare services.

• Ability to proactively identify problems, lead change, and overcome obstacles.

• A successful influencer who can interact effectively, builds strong, collaborative relationships, and partnerships within and outside of the organization.

• Data driven, results-oriented, with a high degree of analytical ability and proven problem-solving skills

• Willing to challenge standard thinking with new ideas, approaches and solutions

• Exceptional customer service agent focus for patients and colleagues.

• Understands value of technology and able to address issues of costs, benefit, and risk analysis.

• Able to proactively cultivate new and innovative approaches and solutions to problems that promotes the mission, vision, values, and culture of South Shore Health.

Monday

• Friday 8am

• 4:30pm

Occasional On Call and Weekends

Responsibilities if Required:

Education if Required:

License/Registration/Certification Requirements:

LPN - Licensed Practical Nurse

• Board of Registration in Nursing (Massachusetts), RN-Registered Nurse

• Board of Registration in Nursing (Massachusetts)