Director Of Client Support

Saddle Creek Logistics Services Mulberry , FL 33860

Posted 1 week ago

Why Work for Saddle Creek?

Saddle Creek is in the logistics business. Over the past 50 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we've experienced requires smart, dedicated people working in a supportive environment.

Growing our family since 1966. Will you join us?

Department: Sales & Marketing

Location: SCLS Campus Location or Remote

About the Role

The Director, Client Support will ensure an excellent client experience by deploying a team-based, process-oriented client management approach. The Director will oversee strategic aspects of the client relationship while working alongside our Account Teams. This individual will help design and improve our client management process and facilitate the building of a team that will support these efforts across the organization for one of the fastest growing Third-Party Logistics companies in the United States.

What You'll Be Doing

  • Setting the strategic direction for client management to ensure client retention and growth.

  • Being a collaborator and building close partnerships with executive, operations, and sales leaders.

  • Managing action plans designed to enhance client relationship and foster growth

  • Building and developing a team of professionals that will support and improve the client experience at Saddle Creek.

  • Measuring the success of our client experience efforts by building and deploying reporting that includes CRM analytics along with client surveys (NPS and CSAT).

  • Developing tactical service standards for all client touchpoints across a variety of locations.

  • Deploying our CRM (SalesForce) beyond its current use into the client service arena.

  • Overnight travel for business matters as needed

The Ideal Candidate will have

  • Bachelor's Degree (Required)

  • Ten (10)+ years of management experience including experience in building new teams

  • Previous client management experience in a B2B environment including previous experience in sales, account management, or customer service

  • CRM Software Experience Required (SalesForce a plus) including previous experience in using them to manage workflows and processes.

  • Experience in working with cross functional teams

  • Strong Project Management skills

  • A strong understanding of the team approach to the client management

  • Strong communication skills to facilitate strong partnerships amongst the team and with other company leaders, including executive leadership

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Direct Support Professional _1001

The Mentor Network

Posted 3 weeks ago

VIEW JOBS 10/7/2020 12:00:00 AM 2021-01-05T00:00 Florida MENTOR, a partner of The MENTOR Network provides services for adults with intellectual and developmental disabilities and medically complex needs. Direct Support Professional/Caregiver Would you like to make a difference every day in someone's life? Based in community settings, and working closely with our clinical staff to support therapeutic and behavioral plans, DSPs provide assistance and strategies to the individuals we serve to live as independently as possible. * Transportation and support out in the community: outings/field trips, medical appointments, and shopping * Assist with daily living skills including meal preparation and assist with medication administration * Provide guidance on a range of developmental goals from community participation, household budgeting, exercise, nutrition, and supporting vocational responsibilities * Support persons served with living skills such as personal hygiene, grooming, and/or bathing * Assist individuals we serve to redirect agitated or aggressive behaviors Qualifications: * High School Diploma or GED * Must be minimum of 18 years of age * Six months of experience in human services preferred Valid driver's license in good standing * Access to a registered vehicle with proof of insurance * Successful clearance of background checks * A reliable, responsible attitude * A compassionate approach and a commitment to quality in everything you do Why Join Us? * Full, Part-time, and As Needed schedules available * Full compensation/benefits package for employees working 30+ hours/week 401(k) with company match * Paid time off, holiday pay, annual bonus plan * Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers * Enjoy job security with nationwide career development and advancement opportunities EOE/AAE/ADA We have meaningful work for you - come join our team - Apply Today! The MENTOR Network is a national network of local health and human services providers offering an array of quality, community-based services. Our organization is driven by the power of relationships. As an organization of people serving people in 37 states, you'll have opportunities from coast to coast. The Mentor Network Mulberry FL

Director Of Client Support

Saddle Creek Logistics Services