Pereview Software Dallas , TX 75254
Posted 4 days ago
WHO ARE WE LOOKING FOR?
Pereview Software is seeking a highly motivated and experienced SaaS Director of Client Success to join our team. The ideal candidate will have a strong background in SaaS help desk and support, client success, project management, and operational skills, with a passion for guaranteeing client satisfaction and client retention. This role involves working closely daily with clients to understand their needs, ensuring their usage of the Pereview platform, and relentlessly assuring they receive maximum value from our software solution.
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WHAT WILL YOU DO
As Director of Client Success, you will be responsible for overseeing the existing help desk as well as creating a process and methodology of proactively supporting live clients. You will assist in client outreach, know and understand each clients related product usage, partner with clients in adding new features and functionality with each new Pereview release, answer or facilitate answers to the clients’ questions, and drive multi-level adoption throughout client user base, as well as be responsible for client renewals. You will engage with clients to ensure the most efficient and ecstatic experience using our products. You will partner with Pereview Leadership, Sales, Support and Services to understand the client base and how to best help clients at scale. With each client interaction, you will strive to understand that clients specific positive and negative usage and unique business challenges using the Pereview platform. Using your knowledge and communication skills the result should be delivering value-based outcomes and successful clients by partnering with client at all levels of the client organization with zero attrition as your single goal.
Requirements
Responsibilities:
WHO WE ARE?
Pereview Software is the fastest growing provider of asset and portfolio management software to the global commercial real estate industry. To that end, we have been recognized by Inc. 500, Dallas 100 fastest growing privately held businesses in the United States for the past several years. We have also been recognized by the Dallas Business Journal one of the top places to work.
Pereview Software is the only life of the asset solution to the commercial investment management industry supporting both debt and equity investments. We serve clients on a global basis from very small investment management managers to some of the largest global firms in the industry.
Benefits
WHAT’S IN IT FOR YOU?
Location Requirement:
Pereview Software