Beep Orlando , FL 32801
Posted 1 week ago
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Description
Beep is seeking a dynamic and experienced Director of Client Success to lead our client success efforts on a national scale. This role is pivotal in ensuring our clients' unique needs are met and exceeded. As a key player in our organization, you will be responsible for developing and executing client success strategies, maintaining strong relationships with clients, and fostering a culture of client-centricity. If you're passionate about delivering exceptional client experiences, possess a creative and hardworking mindset, and have a proven track record in client success leadership, we want to hear from you.
This position is located in Orlando, FL (Lake Nona)
Responsibilities:
Develop and execute a comprehensive client success strategy to ensure client satisfaction and retention on a national level.
Leverage Account Planning tools in Salesforce and Quip to drive strategic cross functional alignment
Collaborate closely with the sales and product teams to align client success efforts with client needs and market demand.
Lead and mentor a high-performing client success team, promoting a client-centric culture and ensuring team members meet or exceed client retention targets.
Build and maintain strong relationships with key clients, ensuring their needs and expectations are met.
Coordinate internal resources to accomplish Beep and client objectives and ensure performance standards are met and that the client perspective is represented within the organization.
Proactively identify operational opportunities and implement recommendations to increase service quality, revenue, and efficiency.
Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally.
Stay informed about industry trends, competition, and emerging technologies, providing insights to senior leadership.
Act as a brand ambassador for Beep, representing our innovative solutions at industry events and conferences.
Provide regular reporting and insights to senior leadership on client success performance and market dynamics.
Performs other duties as assigned
Requirements
Education and Experience:
Bachelor's degree in Business, Marketing, or a related field (Master's preferred).
5-7 years of experience in client success leadership roles, preferably in the technology or mobility industry.
Experience in Account Management tools like Salesforce, Quip, etc.
Proven track record of driving client satisfaction, retention, and revenue growth.
Strong leadership and team-building skills, with experience leading and mentoring client success teams.
Excellent communication, negotiation, and presentation abilities.
Creative problem solver with a strong work ethic.
Passion for disruptive technology and a commitment to delivering exceptional client experiences.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Travel required; up to 50%.
Must be able to lift up to 25 pounds at times.
Adam Hergenrother Companies
Posted 2 days ago
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