Harris Computer Systems Oregon , OH 43616
Posted 3 weeks ago
We are seeking a self-motivated professional who is focused on delivering quality customer service. Someone who can motivate a team to give their best, share their opinions, and feel valued and respected. Client retention and employee satisfaction are top priorities.
What your impact will be:
·Managing performance of Client Support Representatives (software), Client Account Managers, and Professional Services Team.
·Documenting and implementing client success metrics and monitoring the client KPI's by doing regular touch points with direct reports internally
·Financial responsibility for the Client Success group including collaborating with VP of Operations for forecasting related to CSR, CAM & PS OPEX and revenue.
·Achievement of year over year growth of maintenance revenue through client retention.
Set, meet and monitor departmental goals to drive optimal performance within Support, Client Management and PS teams.
Focus on the overall value of customer relationships, including reference-ability, and ways to drive incremental revenues from the customer base.
Resolving customer service-related issues & contribute towards improving overall customer service.
Operational performance improvements to reduce customer call volume and software deficiency items.
Lead regularly scheduled departmental meetings. Attend meetings as requested.
Upholds Company HIPAA guidelines pertaining to Client files and data.
Able to effectively manage multiple tasks simultaneously.
May require occasional travel (5% or less)
What will make you stand out:
Passion for outstanding customer service.
Capable of empowering staff at the point of contact and holding them accountable
Prior experience managing and/or working in a dental practice
Proven record of successfully managing people and processes
Energetic positive attitude and isn't afraid of a challenge
Full ownership of work
Experience with Revenue Cycle Management
What we can offer:
Comprehensive Medical, Dental and Vision
3 weeks-vacation and 5 personal days
Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
Lifestyle rewards
Remote work options
About us:
At Resolv Dental, our mission is to provide dental organizations with cutting-edge service and software technology solutions. Resolv has revenue cycle solution brands in our DNA. We formed in 2022, bringing together a suite of industry-leading dental and healthcare revenue cycle leaders with more than 30 years of industry expertise-including Ultimate Billing, First Pacific Corporation, Innovative Healthcare Systems, and Innovative Medical Management.
Rooted in a culture of collaboration and empowerment, we foster a family-like environment where celebrating personal and professional achievements are paramount.
Join our tight-knit team at Resolv Dental, where hard work meets reward. We prioritize work-life balance and offer flexible work hours spanning the east and pacific coasts of the US. Experience a workplace that values your individuality and provides opportunities for skillset growth across Harris.
Harris Computer Systems