Director Of Claims Strategy

Voya Financial Inc. Philadelphia , PA 19107

Posted 2 months ago

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Profile Summary:

Voya Financial is excited to share this new opportunity. The Director of Claims Strategy is not responsible for day-to-day operations, productions, or payment of claims. In this role they will serve as the key decision maker in the roadmap of Voya's claims. The incumbent for this role has the opportunity to expand their responsibilities beyond claims strategy in the future. This opportunity can work remotely from any location, however, this role is not eligible to be performed remotely from Alaska, Colorado or Mississippi..

Profile Description:

  • Roadmap development and tactical execution of key technology and user experience programs

  • Governance of claims success for multi-million dollar block of Supplemental Health benefits

  • Identification of new opportunities and partnership to drive innovation

  • Ensuring strategic alignment across key stakeholders and promote and collaborative working environment

  • Capturing and reporting on key business metrics to support product decisions

  • Maintaining processing and procedure guidelines

  • Managing relationships with key strategic partners

  • Ensuring Client satisfaction by identifying, analyzing, and resolving Client issues

  • Providing business process Subject Matter Expert

  • Performance management and escalation of inaccuracies and client concerns

  • Understanding of technology trends and how they affect the roadmap

  • Communication and training business partners on new and existing changes to processes and procedures

Knowledge & Experience:

  • Own strategy and multi-year road map for continuous development of industry-leading claim model and capabilities.

  • Partner with Distribution, Claims and Operations, Product, Pricing, Digital and IT teams in developing and executing strategic plan.

  • Spans across all Voya Health Solutions product and offerings, integrate Wealth Solutions where appropriate

  • Strong understanding of medical/health data opportunity to drive MCI strategy.

  • Experience in working in CX environment (Qualtrics) and build out claims KPI dashboard

  • Ensure strategy manages to expenses to maintain profitability within the capabilities being driven


Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.

  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.

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Director Of Claims Strategy

Voya Financial Inc.