Wyndham Worldwide Colorado Springs , CO 80928
As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.
Currently, we are searching for a talented Director of Catering to join the team of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will be responsible for directing, coordinating, training and supervising the Catering Sales Manager/s and Meeting and Convention Services Manager/s. Manage all aspects of the Catering Sales operation; including the selling of all food and beverage functions, conferences and banquets. Devising signature events, amenities and setups that enhances the appeal to generate incremental revenue for the designated Hotel.
The Director of Catering is also responsible for coordinating, supervising and directing assigned group business after it is turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high-quality products and service levels. He/She is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. He/She is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business in accordance with the Wyndham Hotel Group policies and procedures.
Manage existing accounts and follow up with client re-solicitation to capture future business.
Respond to requests by Meeting Planners immediately.
Interact with outside planners, vendors for event set-up.
Maintain pricing integrity and propose upscale menus for clients.
Create, review and revise rooming lists and VIP lists.
Manage the Delphi or function book and adjust space in order to ensure maximum potential revenue.
Be visible on the floor and assist staff as needed during functions.
Respond to guest complaints in a timely manner.
Keep immediate manager fully informed of all problems or matters requiring his/her attention.
Work with F&B managers and keep them informed of F&B issues as they arise.
Prepare and submit required reports in a timely manner.
Know meeting room set-ups and capabilities.
Know sleeping room configurations and types.
Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.
Be involved in and/or conduct departmental and hotel training (One to One Customer Service Training, etc.)
Plan and execute holiday and special events in conjunction with the Catering Managers.
Use feedback from Meeting Planner evaluations to improve service and quality.
Coordinate all aspects of the ongoing implementation of the Wyndham Enrichment philosophy of service.
Ensure participation within department for monthly Wyndham Enrichment team meeting.
Focus team on their role in contributing to the Guest Service and audit scores
Conduct meetings according to Wyndham standards as required by management.
Manage the Business Center including Business Center Coordinators as needed to meet client needs and to maintain efficient and effective operations.