Director Of Catering

Wyndham Worldwide

Colorado Springs , CO 80928

As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.

Currently, we are searching for a talented Director of Catering to join the team of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will be responsible for directing, coordinating, training and supervising the Catering Sales Manager/s and Meeting and Convention Services Manager/s. Manage all aspects of the Catering Sales operation; including the selling of all food and beverage functions, conferences and banquets. Devising signature events, amenities and setups that enhances the appeal to generate incremental revenue for the designated Hotel.

The Director of Catering is also responsible for coordinating, supervising and directing assigned group business after it is turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high-quality products and service levels. He/She is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. He/She is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business in accordance with the Wyndham Hotel Group policies and procedures.

ESSENTIAL FUNCTIONS:

  • Manage existing accounts and follow up with client re-solicitation to capture future business.

  • Respond to requests by Meeting Planners immediately.

  • Interact with outside planners, vendors for event set-up.

  • Maintain pricing integrity and propose upscale menus for clients.

  • Create, review and revise rooming lists and VIP lists.

  • Manage the Delphi or function book and adjust space in order to ensure maximum potential revenue.

  • Be visible on the floor and assist staff as needed during functions.

  • Respond to guest complaints in a timely manner.

  • Keep immediate manager fully informed of all problems or matters requiring his/her attention.

  • Work with F&B managers and keep them informed of F&B issues as they arise.

  • Prepare and submit required reports in a timely manner.

  • Know meeting room set-ups and capabilities.

  • Know sleeping room configurations and types.

  • Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.

  • Be involved in and/or conduct departmental and hotel training (One to One Customer Service Training, etc.)

  • Plan and execute holiday and special events in conjunction with the Catering Managers.

  • Use feedback from Meeting Planner evaluations to improve service and quality.

  • Coordinate all aspects of the ongoing implementation of the Wyndham Enrichment philosophy of service.

  • Ensure participation within department for monthly Wyndham Enrichment team meeting.

  • Focus team on their role in contributing to the Guest Service and audit scores

  • Conduct meetings according to Wyndham standards as required by management.

  • Manage the Business Center including Business Center Coordinators as needed to meet client needs and to maintain efficient and effective operations.

Qualifications


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VIEW JOBS 4/19/2018 12:00:00 AM 2018-07-18T00:00 As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired. Currently, we are searching for a talented Catering Sales Manager (Overtime Eligible) to join the team of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and is responsible for effectively selling the public space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. The Catering Sales Manager establishes new accounts, generates revenues, monitors booking pace, and books repeat business while keeping quality consistently high. FUNDAMENTAL REQUIREMENTS * Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner * Maintain regular attendance in compliance with Wyndham standards, as required by scheduling which will vary according to the needs of the hotel * Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working * Comply at all times with Wyndham standards and regulations to encourage safe and efficient hotel operations * Maintain a warm and friendly demeanor at all times * Respond to guest complaints in a timely manner * Work with other F&B managers and keep them informed of F&B issues as they arise * Keep immediate supervisor fully informed of all problems or matters requiring his/her attention * Monitor quality of service in Banquets * Know meeting room sets and capabilities * Re-solicit past local accounts, generate new business * Set solicitation goals with the Director of Catering/Sales & Marketing, and meet or exceed solicitation goals and revenue goals. * Meet and greet-in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.) * Develop menus and agendas, ensure BEO's are issued, and complete all pertinent correspondence with outside vendors to finalize programs * Maintain current information on and monitor booking trends to produce forecast figures and month-end reports * Understand the Catering incentive program * Manage booking pace * Handle inquiry calls and outside sales calls. Follow through to completion of function(s). * Maintain pricing integrity and propose upscale menus for all groups * Interact with outside planners and vendors for special events * Ensure compliance with all local liquor laws, and health and sanitation regulations * Prepare and submit required in a timely manner * Comply with weekly and monthly forecasting procedures * Be involved in and/or conduct departmental and hotel training * Assist in planning and executing holiday brunches and other special events * Use feedback from Meeting Planner Evaluations to improve service quality Qualifications Wyndham Worldwide Colorado Springs CO

Director Of Catering

Wyndham Worldwide