Director Of Behavioral Health

Director of Behavioral Health

CLASSIFICATION/STATUS: Exempt, Full Time, Permanent

IMMEDIATE SUPERVISOR: Chief Clinical Officer

SUPERVISORY RESPONSIBILITIES: Behavioral Health Staff

PAY RANGE: PAY RANGE: Band 8 ($96,700 - $137,000/year)

WHO YOU ARE:

YOUR ROLE & IMPACT

The mission of Charles River Community Health (CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. The Director of Behavioral Health will oversee and coordinate all behavioral health services at the health center and be a champion of further integration of behavioral health and primary care. CRCH has two clinical sites currently open and is a Level 3 Patient-Centered Medical Home and PRIME certified organization, committed to increasing integration and coordination of behavioral health and primary care. The Director of Behavioral Health will be part of an exciting, fast-paced practice with a strong mission and commitment to providing high quality care.

YOUR RESPONSIBILITIES

Program oversight & administration (12 hours/week)

• Responsible for daily management and performance of the Behavioral Health department.

• Responsible for the visual scorecard of BH safety, quality, production/performance, human development, and cost.

• Work with Chief Clinical Officer to restructure the department as needed to further integrate services in order to meet the needs of our patients.

• Responsible for reviewing referrals, problem solving, and being creative and innovative for improving access to patients.

• Ensure adequate staff coverage for onsite patient visits, including a daily urgent/on-call clinician.

• Recruit, hire, supervise, and evaluate all department staff; actively develop existing staff, and be prepared to make quick personnel decisions when patient experience is at stake.

• Serve as primary de-escalation point person within the health center, or designate a member of the Behavioral Health team, to apply effective de-escalation techniques when addressing disruptive or emotionally charged patients, as part of the emergency response protocol.

• Drive Behavioral Health Clinician and Partnership Liaison and evaluate partnerships on an annual basis.

• Serve on Credentialing Committee and ensure that BH staff comply with all credentialing requirements in collaboration with credentialing specialist.

• Serve on QA/Risk Management Committee.

• Deliver de-escalation training during monthly New Hire Orientation, to provide new CRCH employees with effective crisis intervention techniques.

• Conduct monthly BH chart peer review to ensure that clinicians are meeting clinical documentation standards and compliance with CMS regulations.

Patient care (28 hours/week)

• Work as a direct care outpatient behavioral health clinician for 7 sessions/28 hours per week.

• Provide initial assessment, crisis intervention, psychoeducation, and/or short-term intervention for patients.

• Perform psychosocial assessments, including identification and evaluation of complex risk factors, and assign diagnoses (when appropriate).

• Triage patient needs

• 2 years of experience in a leadership role, with proven successful collaboration achievements within BH and across health center, required.

• 2 years direct BH staff management experience including evaluations, mentoring, performance improvement planning, and professional development required.

• Experience with Primary Care-Behavioral Health integration preferred.

• Familiarity and experience working with Accountable Care Organizations strongly preferred.

• Bilingual/bicultural strongly preferred.

• Must have excellent communication skills with diverse staff and patients whose primary language is not English. arrange appropriate services for patients either within the clinic's Behavioral Health outpatient team or at affiliated hospitals and clinics.

• Record assessments and interventions in patient medical records according to established documentation standards.

• Develop and implement treatment plans based on presenting problem and clinical diagnosis.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• Psychologist preferred, or LICSW, with Valid MA license required.

• 5-7 years of experience in direct patient care and/or health care administration with increasing level of responsibility. Prior community health center experience is desirable

• Strong interpersonal and analytical skills required.

• Excellent ability to collaborate with clinicians and staff at all levels required.

• Must have experience in diverse cultures, with strong commitment to promoting Diversity, Equity, and Inclusion and reducing inequities.

• Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings.

• Travel between both locations (Brighton and Waltham) is required.

WHO WE ARE & WHAT WE DO

Charles River Community Healths mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as Director of Behavioral Health rewarding and impactful! You will also find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

Medical & Dental Insurance

Short & Long-term Disability Insurance

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Tickets at Work

Health Reimbursement Arrangement

Travel Reimbursement

Professional Development Opportunities

Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.