Director Of Banquets

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At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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Director of Banquets

SUMMARY

The Director of Banquets is responsible for maintaining a strong client relationship and ensuring that all conference and special event specifications are communicated to, and executed by all hotel operating departments, making for a successful meeting or event experience for the guest and attendees.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Setting up all functions and meetings in an appropriate and timely manner while maintaining standards of food, beverage, and meeting specifications

• Communicating daily activities, in person or by log, to banquet personnel to ensure smooth transition and follow-up from one function to another.

• Maintaining appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquet and meeting room set-up

• Developing and maintaining all policies, procedures, and quality standards within the department

• Utilizing a continuous improvement approach to ensure a high quality, cost effective, and customer focused operation

• Developing and implementing a training plan to ensure a high quality presentation and level of customer service within the banquet/function service staffs

• Managing, in conjunction with the Executive Steward, the inventory, control and breakage/loss reduction of china, glass, and silver as it relates to function and banquet services

• Inspecting and overseeing the cleanliness and maintenance of all function space, public areas, and service areas on banquet levels

• Coordinating with housekeeping and engineering to ensure the highest level of product delivery

• Communicating information to the kitchen and other supportive departments prior to and during events

• Providing daily support and guidance to fellow banquet personnel as well as monitoring job performance

• Maintaining a high level of service by constantly training and coaching all direct reports and Associates

QUALIFICATIONS

• Bachelor's degree preferred

• Prior Banquet Director experience at an upscale property preferred

• Minimum 5 years Banquet hotel supervisory or management experience

• Ability to motivate in a team oriented, collaborative environment

• Ability to handle multiple priorities in a results-oriented environment, continuing to deliver quality service and consistently meet deadlines

• Proven success in customer service and guest recovery

• Exceptional communication skills, both verbal and written

• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required

• Knowledge of budgeting and forecasting required

• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, motivating and mentoring, as well as evaluating service and taking disciplinary action when necessary

• Ability to solve problems and make rational decisions

• Strong facility and safety awareness

PHYSICAL REQUIREMENTS

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 25 lbs. on a regular basis. Must be able to push and pull carts containing up to 250 lbs. occasionally. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.