Director Of Advising And Student Support

Under the direction of the Associate Vice President of Enrollment Services/Registrar, this position provides oversight and direction for advising, accessibility services, student support, and engagement for curriculum students.

Supervisory Responsibilities:

Accessibility Services Coordinator/Counselor and Outreach & Engagement Coordinator

Qualifications:

The requirements listed below are representative of the knowledge, skills and abilities required to perform essential duties and responsibilities satisfactorily.

Knowledge of: 

• NCCCS policies and procedures related to admissions and enrollment

• College policies and procedures

• State and federal policies and requirements for ADA compliance

• Best practices for advising, retention, and student success

• Statistical methods as applied to the work of this position

• Family Educational Rights and Privacy Act (FERPA)

Ability to:

• Communicate effectively (verbally and in writing) in a variety of settings, with people from diverse backgrounds, educational levels, and age groups.

• Operate a PC, mobile devices, and related software. Use Microsoft Office (word processing, database, presentation, spreadsheets) and relevant applications or internet-based platforms.

• Synthesize information and demonstrate analytical skills in reaching sound conclusions.

• Establish and maintain effective working relationships with students, faculty, administrators, coworkers, and the public.

• Prioritize and complete projects and tasks with attention to detail and accuracy.

Essential Duties:

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises the Accessibility Services Coordinator/Counselor and the Outreach & Engagement Coordinator, which includes planning and goal setting, accountability, and evaluation.

• Establishes effective onboarding and advising practices to promote student success.

• Manages student support functions and processes for Wolf Tracks (Aviso) early alert system.

• Develops and maintains the Advising Manual to facilitate consistent advising practices.

• Conducts advisor training for counselors, coordinators, and faculty advisors.

• Coordinates the development and delivery of new Student Orientation.

• Works collaboratively to develop and update content for ACA 111 and ACA 122.

• Supports the coordination and delivery of accessibility services and ADA accommodations.

• Evaluates transfer credit as needed.

• Assists with registration of special credit students.

• Reviews and approves forms, templates, and general correspondence related to areas of supervision.

• Leads the delivery of student support programs, services, and resources, including the Food Pantry, Student Government Association, career services, and other engagement activities.

• Collaborates with other units of the college to develop and implement strategic enrollment growth strategies.

• Utilizes institutional data to support effective practices in each area of responsibility.

• Provides guidance for the administration of cost centers, and facilitates budget projections based on current and historical data.

• Serves on institutional committees as appointed.

• Performs other duties as assigned.

Education and/or Experience:

Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities. A typical way to obtain these would be:

Master's Degree in Counseling, Higher Ed Administration, Human Services, or related field.

One (1) - Three (3) years of experience in student development or related area of higher education.

One (1) - Three (3) years of experience in a supervisory capacity.

Wilson Community College is an Equal Opportunity Employer. In accordance with the ADA, if you require a reasonable accommodation to apply for this position, please notify the Human Resources Office.

EOE/ADA