The Wix Partners team. We're focused on creating and cultivating relationships with agencies/partners globally, demonstrating that Wix is the best fit for them and their clientele, and broadening our reach in the marketplace.
We're looking for a Director of Account Management, to lead a team whose mission is to maintain effective relationships with our partner agencies.
An Account Manager with over 7 years of experience working in account management, customer success, or sales with 3+ years leading account management or customer success teams. You have previous work experience with agencies or digital marketing companies (tech experience is a must) and have excellent verbal and written communication skills. You are someone with a strong passion for managing, leading, coaching, training and developing team members.
As a Director of Account Management, you will:
Directly manage team leads and their account managers.
Develop and manage the post-sale customer journey for thousands of digital agencies.
Be responsible for the health and retention of agencies in our book of business.
Implement and manage an on-boarding process that increases engagement.
Develop strategies to increase product usage and overall customer engagement.
Help develop reporting and analysis of the book of business.
Work closely with the head of sales on overall synergy between sales and AM.
Help develop and implement customer growth strategies.
Work closely with Product teams on agency needs and roadmap.