Director Of Account Management - Partners

Wix New York , NY 10007

Posted 2 months ago

We are:

The Wix Partners team. We're focused on creating and cultivating relationships with agencies/partners globally, demonstrating that Wix is the best fit for them and their clientele, and broadening our reach in the marketplace.

We're looking for a Director of Account Management, to lead a team whose mission is to maintain effective relationships with our partner agencies.

You are:

An Account Manager with over 7 years of experience working in account management, customer success, or sales with 3+ years leading account management or customer success teams. You have previous work experience with agencies or digital marketing companies (tech experience is a must) and have excellent verbal and written communication skills. You are someone with a strong passion for managing, leading, coaching, training and developing team members.

As a Director of Account Management, you will:

  • Directly manage team leads and their account managers.

  • Develop and manage the post-sale customer journey for thousands of digital agencies.

  • Be responsible for the health and retention of agencies in our book of business.

  • Implement and manage an on-boarding process that increases engagement.

  • Develop strategies to increase product usage and overall customer engagement.

  • Help develop reporting and analysis of the book of business.

  • Work closely with the head of sales on overall synergy between sales and AM.

  • Help develop and implement customer growth strategies.

  • Work closely with Product teams on agency needs and roadmap.

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Director Of Account Management - Partners

Wix