Director Of Account Management

This is YOUR opportunity to expand your impact in the commercial insurance industry, apply your leadership acumen and create lasting improvements. Be a part of rapid growth goals, working with an organization where you are more than just a number and can affect real change. Added perk? A rock solid benefits package to make sure you and your family are 100% covered – big company benefits, small company environment.

As the Director of Account Management, you will serve as the strategic leader of the nationwide Account Manager team.

Director of Account Management – Your Job Duties

You will directly manage and oversee a team of commercial insurance Account Managers, including direct supervision of division team leads and indirect supervision of over 30 team members (and growing!).

Team Management

• Management, mentorship, training, performance evaluations, coaching and quality control for the Account Management team, serving as escalation point
• Primary responsibility for hiring and ongoing talent metrics (maintaining or improving Account Manager retention, leading the hiring process)
• Oversight of workflow assignments, capacity planning and capacity building

Strategy

• Analyze current processes (including client renewal processes, client satisfaction, quality assurance, training and other key processes), identifying areas for improvement that will increase client satisfaction, improve team efficiency, team performance and cohesion
• Improve and reinforce alignment between Sales / Production team and Account Management team, collaborating closely with Director of Sales
• Collaborate with leadership team to identify, evaluate and implement strategies that improve company operations and support company growth goals

Director of Account Management - Required Skills, Experience & Culture Fit

You have:

• Prior experience working in the commercial insurance industry
• Experience leading and managing a team – you enjoy working with others to remove obstacles to their success, mentoring and driving excellence
• Passion and excitement to bring process improvements – we are challenging the status quo and want your ideas and for your voice to be heard!

Director of Account Management – You Might Have (Desired, Not Required)

• Familiarity with Applied Epic software
• Experience with commercial agriculture, crop or farming insurance
• Certified Insurance Counselor certification
• Bachelor’s degree in business, risk management, management or related

Compensation $160,000 to $180,000, salaried plus annual incentive compensation. Anticipated OTE $200,000.

You will be provided with a comprehensive benefits package including 100% paid for medical, dental and vision insurance with many choices of carrier, 401k plan with company profit share contribution, paid time off and paid holidays.

We support your community involvement! We also offer 60 hours of paid time off per year for you to volunteer in the community.