Director - Operations Support

• ONLY PERMANENT CITY EMPLOYEES IN THE COMPUTER SYSTEMS MANAGER TITLE OR A COMPARABLE PERMANENT CIVIL SERVICE TITLE ARE ELIGIBLE TO APPLY.

The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) is seeking a highly motivated and experienced manager to oversee the Operations Support group within the HR/Payroll and Timekeeping division. This position is for a seasoned manager - who will have responsibility for overseeing several teams responsible for the on-going operations of the HR/Payroll and Timekeeping Division. The group includes Job Management, QA/QC, Application Security, Mainframe, Timekeeping, and PeopleSoft Configurations. The manager must be self-motivated with a positive attitude and must be willing to work with application and technical services teams on day-to-day activities as well as tactical and strategic project initiatives.

Roles and Responsibilities:

Under the direction of the Deputy Executive Director for HRP/Timekeeping Operations, the Director has the primary responsibility of:

JOB MANAGEMENT

• Ensure that the scheduler application (dSeries) is configured to safely support both peak and regular usage levels and that any issues are escalated as documented

• Ensure that processes are in place to actively monitor online and batch operations.

• Ensure that system response times are within acceptable levels.

• Ensure that resources are scheduled and available for the different process shifts

QUALITY ASSURANCE/QUALITY CONTROL

• Ensure that the Payroll Management System (PMS) and Pension Payroll Management System (PPMS) processing calendars are created, maintained, and published per daily, quarterly, yearly schedule

• Have a working relationship and liaise with other HR/Payroll and Timekeeping groups

• Document and ensure that QA/QC processes and procedures are updated and adhered to

APPLICATION SECURITY

• Document and implement application security updates, processes, and procedures

• Ensure to collect and maintain required changes for all HR/Payroll and Timekeeping security re-certifications

• Prepare and present findings and feedback to the Internal and External Audit groups

APPLICATION CONFIGURATION (Mainframe, CityTime, NYCAPS)

• Ensure that programming source code and job scheduling code for PMS, PPMS, New York City Automated Personnel System (NYCAPS), and Citywide timekeeping (CityTime) applications are maintained and updated appropriately

• Ensure that any batch processing issues are addressed and resolved quickly and efficiently in accordance with FISA mandates

Preferred Skills

• 15+ years' experience in IT management, multiple roles in systems implementation, supervision of technical personnel, architecture, security/compliance, and business wide strategic planning.

• 10+ years' experience managing an IBM AIX environment

• 7+ years' experience in Backup and Recover for day-to-day operations and Disaster Recovery.

• 5+ years' experience supporting large ERP application (e.g., PeopleSoft) or application environments.

• Excellent troubleshooting, analytical and problem solving skills.

• Demonstrated leadership skills and ability to establish a roadmap for operational improvement

• Excellent communication skills (oral and written), interpersonal, and organizational and strong project management skills.

• Self-motivated with ability to work well with other groups in an enterprise wide, large-scale matrix environment

To Apply

Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 631075. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.

Hours/Shift

35 hours Weekly/Day

Work Location

5 Manhattan West

Additional Information

P350

Minimum Qualifications

1.A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2.A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3.A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4.A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Preferred Skills

• 15+ years' experience in IT management, multiple roles in systems implementation, supervision of technical personnel, architecture, security/compliance, and business wide strategic planning.

• 10+ years' experience managing an IBM AIX environment

• 7+ years' experience in Backup and Recover for day-to-day operations and Disaster Recovery.

• 5+ years' experience supporting large ERP application (e.g., PeopleSoft) or application environments.

• Excellent troubleshooting, analytical and problem solving skills.

• Demonstrated leadership skills and ability to establish a roadmap for operational improvement

• Excellent communication skills (oral and written), interpersonal, and organizational and strong project management skills.

• Self-motivated with ability to work well with other groups in an enterprise wide, large-scale matrix environment

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.