The Director of Network Engineering Services will lead a dynamic team that will support QTS's fast growing cloud and managed services business. This role will be responsible for delivering industry-leading service uptime and for ensuring service continuity. This executive will own the operational design and operation of large, geographically distributed infrastructure and systems.
Provides leadership and direction for network infrastructure services. This position manages a functional team of 5-10 network engineers to deliver superior, predictable and reliable services in a dynamic IT service provider environment. Leadership capabilities are required to establish the right balance of people, processes and technologies to meet the business objectives and expectations in a Cisco centric and national carrier hotel environment.
MEASURES OF PERFORMANCE
Availability and Performance
Single points of failure/risk
Service level agreement adherence
Customer Net Promoter Scores
People Net Promoter Scores
RESPONSIBILITIES, other duties may be assigned.
Provide reporting on the IT service uptime, performance, compliance and current status of the operational environments to senior leadership.
Assesses the need for staff training and cross-training to ensure successful job performance, recommends specific training objectives, and ensures training has been accomplished.
Evaluate, procure, and integrate new technology into the overall infrastructure based upon customer and business demands and ensure that these technologies and services are in line with rapidly changing business requirements and expectations.
Ensure alignment with Product and Engineering Architecture roadmaps to advance new product offerings, service enhancements and next generation technologies.
Drive process across the organization, ensuring that industry standards are being met and exceeded and that the organization is in compliance with customer service level agreements (SLAs).
Participates in monthly, quarterly and annual forecast/budgets and financial reporting including P&L and Capital expenditure management.
Experience with change management, incident management and other ITIL processes is desired.
Deliver recommendations to drive short, medium and long-term performance operational improvements.
Bachelor's degree in Science or Engineering or equivalent professional experience
Ten or more years of progressive operational experience in technology management, IT operations management, or other related field
Five or more years of experience leading cross organizational teams in a Data Center environment
Experience working with Cisco and Palo Alto is required
F5, NetScaler and Arbor Networks DDOS hardware experience is a plus
Experience and familiarity with network monitoring and diagnostic tools
Understanding of network security best practices is a plus
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
Quality Technology Services