Director, Medicare Sales Service Manager

Job Description:

Join Fidelity Health's new and rapidly expanding Fidelity Medicare Services (FMS) business. This team provides objective planning and advice to help Fidelity and non-Fidelity customers select and purchase coverage that meets their needs. As a member of the Planning and Advice Leadership Team, you will have the opportunity to help build and grow a business that could impact millions of customers!

ROLE MAY BE LOCATED ANY ANY REGIONAL SITE OR REMOTE

The Role:

Medicare Advice & Planning Director will demonstrate the ability to effectively lead an experienced high performing team of licensed Medicare Advisors. The Director will have deep knowledge of Medicare, regulatory requirements, compliance, and general quality assurance process for agents.

The Director will have a history of achieving sales goals while maintaining high quality assurance standards. This will be done by providing oversight of the policies, objectives, and initiatives focused on achieving goals for customer experience and growing the customer base.

The Expertise We're Looking For

• Bachelor's Degree in Business Administration, Marketing, or equivalent experience.

• A track record of building high-performing, diverse, and collaborative teams

• Demonstrated ability to build strong team cultures with a growth mindset, delivering an exceptional customer experience, and providing effective professional development.

• A health insurance license - or the ability to acquire one upon accepting the role.

• 5-7 years of dynamic experience in sales and sales leadership

• Experience working and collaborating across business functions.

• Experience managing a sales-oriented call center

The Skills You Bring

• Leadership: Effectively lead, develop, and manage a sales team with remote and hybrid associates.

• Communication: Effectively communicate complex concepts with clarity and purpose.

• Entrepreneurial Mindset: Demonstrate strong problem-solving skills with an ability to combine analytical and strategic thinking with a growth mindset.

• Curiosity: A love for learning; about people, the Medicare industry, and the broader Fidelity business

• Coaching: Ability to identify and close performance gaps through effective coaching.

• Passion: A passion to serve our customers and build strong relationships with associates.

The Value You Deliver

• Creating an environment for our associates that enables and motivates them to perform at their best.

• Collaborating with business partners across Fidelity to advance firm's objectives and brand

The Team

The Medicare Advice & Planning Director is a key role on the Fidelity Medicare Services, Medicare Advice and Planning team that is accountable for providing a customer obsessed experience for customers seeking guidance on their Medicare coverage decisions. The Director will collaborate with others across FMS and Fidelity to sustain an innovative culture which enables associates to provide a high quality, memorable customer experience.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.

We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future.

We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.

Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process.

Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.