Director, Market Access Operations

About Pacira

Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients. Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing solutions that address unmet medical needs and improve clinical results.

Why work with us?

Rarely do you have an opportunity to do work that really matters. What drives us is our mission. What makes us successful are our people. At Pacira, you are part of an inclusive culture that fosters collaboration, growth, and innovative thinking - a place where you can make an impact and help change the standard of care in non-opioid pain management. Be part of our movement, let's pursue excellence together.

Summary:

The Director, Market Access Operations will be responsible for implementing and managing a customer service/reimbursement hub and specialty pharmacy for providers and patients. This position will be the subject matter expert for HUB services for all Pacira products and will collaboratively navigate the healthcare system to facilitate access to information, support, treatment, and services.

Essential Duties & Responsibilities:

• The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned.

• Implement and manage a reimbursement/access hub to provide appropriate access services to health care prescribers/offices and patients, including the development and management of performance metrics

• Manage access-related programs (e.g., charitable access, financial assistance)

• Collaborate with the Market Access Ops team to lead initiatives and/or vendors, driving progress towards program goals

• Partner with cross-functional teams, supporting the Senior Director in developing program enhancements to optimize HUB support services

• Contribute to the development & maintenance of program materials, including SOPs, work instructions, and training resources

• Oversee & deliver internal training by developing & maintaining comprehensive training materials in collaboration with the Learning & Development team

Support field team members with HUB services education, onboarding, and training for HCP customers

• Provide daily support to the Market Access & HUB operations teams to complete case escalation and ensure effective communication to internal & external customers

• Work closely and collaboratively with other commercial team members to meet common business objectives

Supervisory Responsibilities:

None.

Interaction:

• This position will work closely with internal departments, such as Marketing, Learning & Development, Field Sales, Market Access, Strategic Accounts, Medical Affairs, and with external consultants.

Education and Experience:

• Bachelor's Degree required

• 5-7 years working in access and distribution for a biotech or pharmaceutical company

• 5-7 years managing external access partner relationships

• Track record of operational excellence

• Experience in access for a medical benefit and/or physician administered product required, as well as pharmacy benefit preferred

• Experience in market access for a product launch required

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

• Enjoys working in a fast-paced, small-company environment

• High levels of organization, attention to detail, and accuracy

• Proactively identifies issues and identifies solutions

• Acts with urgency and passion, and enjoys helping others

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

• Interest in infrastructure technology trends and application of technology to improve end user's experience.

• Ability to execute assignments within established timeframes and quality standards, while responding to immediate needs

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Benefits:

• Medical, Prescription, Dental, Vision Coverage

• Flexible Spending Account & Health Savings Account with Company match

• Employee Assistance Program

• Mental Health Resources

• Disability Coverage

• Life insurance

• Critical Illness and Accident Insurance

• Legal and Identity Theft Protection

• Pet Insurance

• Fertility and Maternity Assistance

• 401(k) with company match

• Flexible Time Off (FTO) and 11 paid holidays

• Paid Parental Leave