Director, Mail Order/Otc Pharmacy Distribution

Humana Inc. West Chester , OH 45071

Posted 1 month ago


The Director, Mail Order/OTC Pharmacy Distribution resolves problems related to drug interactions, dependencies, and department processes. Analyzes distribution and supports pharmacists and pharmacy technicians. Assists Pharmacists in medication preparation and dispensing directly or through program/process development. May contact physicians for prescriptions clarification and may enter prescription orders into pharmacy system. Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and implements strategic plans, drives goals and objectives, and improves performance. Provides input into functions strategy.


The Director of Dispensing Operations will have overall leadership for Humana Pharmacy Ohio Dispensing Operations. Responsibilities include managing teams that perform dispensing and site inventory for prescription and OTC medications and products. This role will be responsible for coordinating/aligning with the other pharmacy sites in AZ, OH, and TX. The Director of Dispensing will also form a key partnership with the Humana Pharmacy Engineering team on future pharmacy build outs and automation projects. Acting as part of the Humana Pharmacy Senior Team, responsibilities include:

  • Delivering outstanding member experience

  • Evolving people, process and technology

  • Leading, mentoring and developing people/talent to achieve their professional goals and Humana's business needs in a fluid, changing environment

  • Developing and implementing improved processes taking advantage of the latest technologies

  • Identifying opportunities for improvement and using metrics and feedback to manage day to day operations

  • Cultivating cross functional relationships within Pharmacy and Humana.

  • Supporting expansion of Pharmacy to new locations as volume and business needs dictate

  • Executing to key operational metrics around quality, service and cost for the organization.

  • Supporting and promoting Humana's culture of engagement and wellbeing.

Required Qualifications

  • Previous experience in management of multiple departments and a large number of associates

  • Previous experience in managing automated systems, production environments and/or pharmacies

  • Strong Leadership and associate engagement skills

  • Demonstrated successful experience in delivering results in a matrix environment.

  • Experience at consistently delivering superior quality, service, and cost effectiveness with a highly engaged workforce

  • Previous continuous improvement training and demonstrated experience leading process improvement and large scale system change projects

  • Bachelor's Degree

  • Ability to travel 25% of the time

Preferred Qualifications

Additional Information

Scheduled Weekly Hours

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Director, Mail Order/Otc Pharmacy Distribution

Humana Inc.