Director, Legal Innovation - Legal Technology

Liberty Mutual Boston , MA 02298

Posted 2 months ago

The Director, Legal Innovation leads highly complex, large scale, less defined initiatives that are considered game changing innovation ideas and, if successful, have the potential to transform delivery of Legal Services at Liberty. The Director works closely with Senior Business and Legal Leaders to identify, ideate, prioritize, and execute on process and technology solutions.

Initiatives require external partnerships and management of vendors and internal collaboration across Legal practice areas. Through the management of a small team of individual contributors the Director, Legal Innovation proposes ways to solve business issues, create value and innovate to benefit the organization. Manages the research, development, and coordination with cross functional partners, piloting, testing, metrics and continued iterative recommendations for the assigned focus area until the initiative transitions to a full scale launch and is moved into the practice area.

Provides consultation on complex business issues. Manages a dedicated cross functional teams to develop the roadmap and execute specific work streams.


  • Identification, pursuit, understanding and analysis of various business / operational and technological issues faced across Legal department groups. Industry knowledge, research and exploration of various technology and legal service (non law firms) vendors that could benefit Home Office Legal groups, Policyholder claims litigation and data/analytical groups.

  • Prioritizing new innovation projects to accelerate delivery of legal services, yet balancing capacity issues, while maintaining the quality of services.

  • Individually contributing and leading key projects, as well as managing other projects through delegation and empowerment.

  • Interacting, coordinating and informing Senior Executive Leadership across Legal department, as it relates to Industry trends as well as project updates.

  • Managing key stakeholders, and implementing change management best practices during execution of vendor and technology projects.

  • Involvement and being apprised of key innovation efforts across Liberty Mutual.

  • Representing Liberty Mutual, Corporate Legal department and LSS in Industry meetings, legal the groups, approved media and other public forums.

  • Support and guide participation of various industry surveys.

  • Lead, guide and manage key Legal Innovation internal events such as Legal Design Challenge and Vendor Showcase events.

  • Collaborate with external and internal resources to lead and manage external events such as Boston Design Challenge.

Bachelors or Masters in science in Computer Science, Engineering, or J.D. with focus on Commercial Contracts, Insurance or Technology. 10+ years of experience with Technology, startups, and process improvements, with background in leading delivery of innovative solutions (from ideation to implementation). Innovation or Start Up background of 5 to 7 years beneficial, with proven industry knowledge and well established network across technology, applications or service providers (non law firms). Current experience applying new and emerging technologies across Legal Industry or Insurance value chain to name a few. Experience in strategic planning and execution.

Must have strong planning, organizational, analytical, decision making and communication skills. Requires leadership experience in managing large cross functional teams and the flexibility to influence people at a variety of levels internally and externally. Able to think strategically, be visionary and execution focused in adapting situations.

Able to take unstructured thinking and develop an approach and execution strategy. Able to identify and take calculated risks by mitigating risk through test and learn. Able to manage presenting constraints and influence across multiple disciplines within a matrix organization and achieve results. Must be able to communicate with executive leadership, develop presentations and manage differing and competing cross functional relationships and priorities.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" onIDG's Insider Pro and Computerworld's 2020 list.

For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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Director, Legal Innovation - Legal Technology

Liberty Mutual