Director, IT Strategy, NA

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Technology & Systems Department

The Technology & Systems department drives technological innovation for the company and advances the technology strategy to support global growth. This includes IT, Software Development, OT / Automation Systems, and business process improvement. At Vantage, we are very hands on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes, so we can make informed purchase decisions. The Technology & Systems department participates in designing each of our new data center building's networking infrastructure, including but not limited to diverse pathways connecting to carriers, meet-me room hosting (rack, cabs, ladders, cross connect panels…), wireless AP coverage, etc.

We rely on extreme collaboration with Sales, Construction, Operations and Corporate Functions to drive simplification, establish global standards with continuous improvement and speed to value. We are working to build a reliable, scalable, sustainable, and secure technology roadmap/landscape that enables us to better serve our customers and employees and be the partner of choice. Our focus is on speed to value with financial and execution discipline. We strive to double the good, halve the bad, in half the time.

Position Overview

The Director of IT Strategy is responsible for ensuring the success and satisfaction of internal business partners with the IT services and solutions provided by our organization. You will act as a liaison between IT teams and internal clients, identifying their needs, managing expectations, and driving continuous improvement initiatives. The ideal candidate will possess good interpersonal skills, technical foresight, and a customer-centric mentality!

This position will be based on-site at our office in Denver, CO. in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

Essential Job Functions:

• Customer Relationship Management:

• Build and maintain strong relationships with internal business customers across various groups.

• Act as the main point of contact for IT-related inquiries, critical issues, and service requests.

• Regularly connect with customers to understand their needs, gather feedback, and ensure their satisfaction with IT services

• Operational Management:

• Supervise the day-to-day operations of IT services, ensuring they meet established service level agreements (SLAs) and quality standards.

• Manage IT budgets, expenditures, and resource allocation to improve efficiency and cost-effectiveness.

• Implement and maintain IT policies, procedures, and standard protocols to ensure compliance with industry standards and regulations.

• Ensure robust IT disaster recovery and business continuity plans are in place and regularly tested.

Coordinate with IT teams to address any service disruptions, incidents, or performance issues in a timely manner.

• Conduct regular service reviews with partners to review performance, discuss improvements, and identify areas for optimization.

• Client Success Planning:

• Collaborate with partners to define their IT requirements and objectives.

• Develop and maintain client success plans outlining key breakthroughs, results, and success metrics.

• Proactively find opportunities to enhance IT services and align them with the evolving needs of internal clients.

• Technical Consultation:

• Provide technical guidance and consultation to internal clients on IT solutions, systems, and processes.

• Assist partners in understanding the capabilities and benefits of IT tools and technologies.

• Collaborate with IT teams to translate business requirements into technical solutions.

• Organizational Change and Adoption:

• Facilitate organizational change activities related to the implementation of new IT initiatives, systems, or processes.

• Support collaborators in embracing and using IT solutions effectively within their workflows.

• Develop and deliver training sessions, workshops, and documentation to promote user adoption and proficiency.

• Continuous Improvement:

• Keep abreast of emerging technologies and industry trends, evaluating their potential impact on the organization.

• Find opportunities for process optimization, automation, and efficiency gains within IT service delivery.

• Lead or participate in improvement projects aimed at enhancing the overall client experience and satisfaction.

• Regularly review client feedback and performance data to drive continuous improvement efforts.

• Additional duties as assigned by Management

Job Requirements

• Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree preferred.

• Experience:

• 10+ years of experience in IT management, with at least 5 years in a senior leadership role.

• Demonstrable experience in a client-facing role, preferably within IT or technology services.

• Skills:

• Solid understanding of IT systems, infrastructure, and software applications.

• Superb communication, negotiation, and interpersonal skills.

• Ability to optimally manage partner expectations and resolve conflicts.

• Experience with IT service management (ITSM) frameworks such as ITIL is desirable.

• Project management skills and experience leading multi-functional initiatives.

• Customer-focused mentality with a passion for delivering exceptional client experiences.

• Travel required is expected to be up to 5% but may increase over time as the business evolves.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $180,000-$200,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.