Director, IT Services Management

Seatgeek New York City , NY 10003

Posted 2 months ago

We're looking for a leader with a modern and progressive take on IT Services Management. We need controls and we need to pass audits, but we want to do it in a way that eliminates unnecessary complications and roadblocks.

As the Director, IT Services Management, you'll play a hands on role designing and managing our ITSM functions. You'll use a combination of technology management, process management, and tool-set management to ensure that things get done reliably, and in a way that passes audit muster. We love automation, and driving automation will be a key part of this role.

What You'll Do

  • Develop, manage, and evolve our ITSM platform

  • Design and manage our ITSM functions including: incident management, change management, configuration / asset management (think meta!), and problem management

  • Maintain and evolve processes and tools that support ITSM functions across the organization

  • Ensure ongoing compliance with emerging regulations and client certification requirements

  • Build and lead an effective team

Who You Are

  • A skilled and transparent decision maker. You can motivate and influence in a fast-paced environment

  • A self-starter with the ability to work cross-functionally with a wide range of employees

  • You've led ITSM programs, most notably, incident management, change management, and configuration / asset management in a progressive and modern way

  • You've developed and managed ITSM programs in organizations that were subject to control audits, such as SOC II, SOX, ISO 27000, etc.

  • Adaptable. You can work in a dynamic organization and adjust to changing business requirements

  • Analytical. You have deep technical skills and can get into the weeds while staying focused on the big picture.

  • You likely come from a fast-paced and high-growth tech company

What You Have

  • 6+ years experience in ITSM with progressive responsibilities

  • Technical development experience in Remedy, Service Now, or Manage Engine Service Desk Plus

  • Expert level understanding of ITSM and SRE processes and their role in audit and compliance

  • ITIL V3 and DevOps experience


  • A competitive base salary and equity stake in a well-funded growth stage company

  • A laid-back, fun workplace designed to facilitate collaboration and company wide events

  • $120/mo to spend on live events tickets

  • A superb benefits package that supports health/dental/vision

  • A focus on transparency. We have regular team lunches and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry

  • Annual subscriptions to Citibike, Spotify, and meditation services

Come Join Us!

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.

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Director, IT Services Management