The Director IT, Provider Support is a full time position with Atlantic Health System (AHS) that manages the IT provider support team, structures provider education, ensures effective provider support, and supports the advancement of provider adoption and utilization of key systems and services. This position also supports strategy, management of resources, planning, budget development and management and maintaining awareness of the industry trends.
This position has a dual reporting alignment to both the CIO and CMIO. As such they are empowered with making key decisions to ensure the sustainability of operations within the department and enterprise. Establishing relationships with key stakeholders in the organization and understanding system operations is imperative to success. In addition to developing relationships with key stakeholders, success in this role will be dependent on identification, management and aligning with vendors that are key to development and technical support.
The work is accomplished in a team environment and requires excellent management and communication skills with a high level of professionalism.
As a leader of an important team, mindful thought and execution of supporting providers with the use of technology is essential. This entails consistent assessment and reassessment of technology adoption and careful development of plans to continue to drive adoption and optimal support. This position requires work at both the strategic and operational level. Much focus will be directed toward innovative solutions that create unique solutions as well as sustainable operations. Strategic solutions will be identified to assist with development of Atlantic Health priorities and business goals.
Manages a team of information technology specialists called Provider Support Analysts who operate the company's IT resources and the provider community. Ensure that the team has the skills to manage effectively and provide the right level of support to users. If necessary, arrange training and certification programs to improve staff skills.
Meet a company's information technology needs within budget limits, often under pressure to reduce costs while maintaining a high standard of service to users.
Maintain vision to recognize and respond to changing requirements for IT resources. To meet the need for increased collaboration.
Minimum 5 years work experience within information technology or applicable area of healthcare
Experience with managing teams
Demonstrated comprehensive knowledge of provider and clinical practices and operations
Demonstrated ability to gather information from multiple sources and analyze applicability and appropriateness, and develop an efficient workflow
Experience with organizational strategies, business operations, and end-user requirements
Excellent interpersonal, communication, leadership and change management skills to establish and maintain positive and productive working relationships
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
Atlantic Health System