Director IT Operations & Strategy

Institute Of Contemporary Art Boston Boston , MA 02108

Posted 2 weeks ago

The ICA/Boston is committed to a creating diverse environment and actively recruits from groups historically underrepresented in the museum and IT professions. We are an Equal Opportunity Employer committed to being a diverse and inclusive workplace.

We are seeking a Director of IT Operations and Strategy with responsibility for transforming the ICAs Information Technology infrastructure while operationally supporting and executing the museums mission. You as an innovative leader are skillful at creating an IT approach that aligns with our strategic plan, programs and goals enabling the ICAs growth. Diversity, inclusivity, equity, and accessibility in the workplace are essential qualities to you.

Collaborating with the Chief Operating Officer, you will craft a road map guides your teams work to optimize and modernize our IT operations. Your client-focused vision will help define, prioritize, budget, acquire, manage, and deliver IT services that support the ICAs activities and functions. You have an innate ability for exploring hardware, software, and metrics development based on our needs.

You will lead a small IT team and have a healthy enthusiasm for being hands-on with technology while fulfilling your operational leadership, management, and strategic duties.

You will serve as chief problem solver for data systems, technical service and scheduling, help desk services, communication networks (video, voice, and data), program development, computer systems operations, and maintain the integrity of the ICAs electronic records and data. You capably align IT risk management with institutional risk management; lead, coordinate, monitor and validate compliance with security policies (PCI); guide IT security audits and third-party testing. You will be responsible for optimizing cost of services through a mix of internal and external sources, as well as establishing and maintaining strategic service provider partnerships.

Please provide your resume and cover letter with desired salary. Applications without this material will not be considered.


  • IT experience with growing responsibility for running an IT organization, including budget management, staff management, mentoring, training and performance reviews, development of strategy, processes, and policies
  • Infrastructure oversight
  • Experience managing a multi-disciplinary team with multiple projects and priorities
  • Experience in LINUX, Windows, and MacOS operating environments, Microsoft Exchange, and Windows 365 and/or G Suite mail and applications
  • Experience developing strategy for data center, network redundancy, and disaster recovery
  • Managing and crafting a secure data center and LAN/WAN
  • Familiarity with ticketing/admission and/or retail point of sale systems is preferred


Salary for this position is commensurate with education and experience. The ICA offers an excellent fringe benefit package that includes health and dental insurance, disability insurance, flexible spending plans, 403(b) retirement plan, and a generous time off policy.

We are located at 25 Harbor Shore Drive, Boston; we are accessible by public transportation Red and Silver Line.

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Director IT Operations & Strategy

Institute Of Contemporary Art Boston