Director IT

Director, IT Network Support

Location: 47 Maple Street, Summit, NJ 07902

Position Description:

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!

Job Summary:

We are seeking a full time (40 hours/week) Director, IT Network Support to join our team. Telework permitted 3 days per week within commuting distance to worksite.

Responsibilities:

• Oversee the day-to-day operations of the company's network support operations and network infrastructure.

• Ensure that network support operations meet corporate service level and performance metric requirement goals.

• Manage the network implementation process and ensure that all modifications are secure, reliable, cost effective and fit to task.

• Assess network risks and identify ways to mitigate it.

• Develop and test disaster recovery plans.

• Develop and maintain a documented roadmap for the networking infrastructure that the company supports and ensure that these plans are understood and followed by members of the team.

• Establish best practices for monitoring, maintaining and escalating system issues. Develop and maintain processes for tracking of maintenance and support contracts, product licensing, and budgetary expectations.

Job Requirements:

Bachelor's Degree or foreign equivalent in Computer Science, Electronics Engineering or a closely related field and one (1) year of experience overseeing network support operations for a

business process outsourcing company. Experience must include: implementing network processes and modifications; assessing network risks and mitigation efforts; developing and

testing disaster recovery plans; developing and maintaining a roadmap for networking infrastructure; and working with the following technologies - IT Service Management (ITSM), Cisco Switching, HP Switching and Routing, Lantronix Out-of-Band Management, SQL Server and NMS Platforms.

Salary

$143,811/per year

To apply, please send resume by email to Kakia Shelly kakia.shelly@iqor.com & reference job code DINS2024.