Director - IT Operations And Systems

Regency Centers Jacksonville , FL 32277

Posted 2 months ago

About the Company:

Regency Centers Corporation (NYSE: REG) Regency Centers is the preeminent national owner, operator, and developer of shopping centers located in affluent and densely populated trade areas. Our portfolio includes thriving properties merchandised with highly productive grocers, restaurants, service providers, and best-in-class retailers that connect to their neighborhoods, communities, and customers. Operating as a fully integrated real estate company, Regency Centers is a qualified real estate investment trust (REIT) that is self-administered, self-managed, and an S&P 500 Index member. For more information, please visit

About this Opportunity:

Regency Centers is seeking a Director, IT Operations and Systems to join our corporate office located in Jacksonville, Florida. This role will manage day-to-day IT related operations company-wide, the implementation of new systems and initiatives, and will oversee the Technology Services (incident and problem management), Networking & Infrastructure, and Financial Systems & Reporting Applications functions. This position will provide leadership and support for delivering improvements and solutions to our business by understanding the internal business needs generated from managing a portfolio of commercial real estate assets and operating a public company, nurturing the development of justification for improvements, and monitoring the progress of projects to see improvements through to completion.

Key Responsibilities:

Technology Service Operations

Support IT Management decision-making and report relevant capacity/availability within the end user computing, network, and infrastructure environments.

Monitor metrics to manage the escalation of technology incidents through to resolution including root cause determination, lessons learned, and mitigation

Oversee, review, and approve IT purchase requests for new equipment and software, ensuring purchasing is within established budget.

Develop and deliver Service Desk, Network & Security, and Cloud Services strategies for presentation to company stakeholders including IT Management and various decision-making committees.

Serve as primary point of contact for outside vendors related to specific applications and computing assets.

Financial Systems & Reporting

Oversee company financial systems and applications, including systems utilized by the Finance and Accounting departments to record all transactions that are covered by financial audits (e.g. Oracle JD Edwards EnterpriseOne, Global Software Inc. Spreadsheet Server, Nexus, and VersaPay ARC.)

Incorporate industry best practices, conduct internal/external benchmarking, and enforce standards, key measures, and ethics in Regencys use of financial systems and reporting.

Participate in the review of systems prospectus, systems/report delivery specs, user procedure documents, and training documents.

Troubleshoot user stories within Accounting standard procedures and GAAP.

People Using Technology Improvement Leader

Working with all departments across Regency Centers, assess requirements for application performance and information ability. Develop solutions using existing systems or the acquisition/development of new applications.

Produce financial system and application lifecycle deliverables including, but not limited to: project charters, business requirements documents, project management plans (e.g. budget, scope, schedules), closeout signoffs, and postmortem exercises.

Foster innovative solutions to issues through trying and testing new concepts that relate to Regencys business operating environment.

Team Development & Communications

Maintain a team culture and provide training, development, mentorship, and coaching to Managers, Leads, Technologists, and Analysts.

Directly coach the Technology Services team and Business Systems team in the development of procedures, skills, and tools for a responsive support function that best suits their respective internal customers.



Bachelors degree in Computer Science, Information Systems, Business, Finance, or related field from an accredited institution

Minimum of eight (8) years of related experience

Working knowledge of the corporate computing environment including networking, storage, end user computing, and application development

Working knowledge and understanding of operational aspects of commercial real estate

Extensive functional knowledge of JD Edwards EnterpriseOne system

Advanced knowledge of visual aid applications such as Microsoft PowerPoint and Visio, and proficiency with other Microsoft Office software products (Excel, Word, Outlook), email, and Internet research


Project Management Professional (PMP) certification

Certified Scrum Master and/or Certified Product Owner certification

Certified Public Accountant (CPA)

Six Sigma discipline experience

Personal Characteristics:

Strong verbal and written communication skills, including the ability to speak publicly (e.g. leading presentations and training sessions), and the ability to author business processes, policies, and procedures in an effective and clear manner

Ability to work with diverse stakeholders with strengths in consultation and negotiation

Self-motivated and possessing the flexibility, detail orientation, and critical/strategic thinking skills needed to address a number of simultaneous projects and adapt quickly to change

Strong leadership capability with a proven background in cross-functional management


We recognize people as our most valuable asset. Our competitive compensation and benefits package includes a 401(k) profit sharing plan with company match, medical insurance with prescription drug coverage, dental insurance including coverage for orthodontics, vision insurance, an incentive-based wellness program, flexible spending accounts, company-paid short-term and long-term disability insurance, company-paid life insurance, educational assistance, matching charitable gifts and flexible paid time off.

  • Regency Centers is an equal opportunity employer. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status.

    Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of background investigation. Regency Centers is a smoke-free workplace.

    Pre-employment drug screening is required. No recruiters or agencies without a previously signed contract. Only candidates whose profiles closely match requirements will be contacted during this search.
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Director - IT Operations And Systems

Regency Centers