Director, Internal Communications

Overview

Director - Internal Communications

• Full-Time, 40 hours per week.

• Monday- Friday: Hours may vary between 8:00am-5:00pm.

• Location: Hybrid, Downers Grove, IL

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.

• $5,250 Tuition Reimbursement per year.

• 40 hours paid volunteer time off.

• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.

• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.

• 401(k) Match

• Profit-sharing program

Responsibilities

The Director of Internal Communication is a member of Duly Health and Care that is integral in reimagining the organization's internal communication strategies to ensure that they are creative, innovative, and ultimately engage and energize Duly associates at all levels of the organization. This is an individual contributor role. Working closely with the Senior Management team, responsibilities include delivering seamless communication of key organizational initiatives through messages and updates. This includes, but is not limited to, writing and editing critical communications, identifying appropriate communication channels for various internal audiences through which to share timely information that is vital for associates, and skillfully assisting senior leaders with their communications.

MAJOR RESPONSIBILITIES

• Strengthen our internal communications strategy that includes the delivery of on-message content and communications for associates through a variety of mediums and channels (including, but not limited to: intranet, email, collateral, video, blogs, podcasts, town halls) (50%)
• Devise, lead and execute internal communications projects and campaigns that align with and support Duly's strategies and values (30%)
• Serve as a key liaison and work across departments, ensuring consistency and standards for communications between senior management, managers, and associates in various channels on strategic initiatives, company news and departmental updates (10%)
• Ideate ways to inform, engage and excite associates across the organization and build the tools and KPIs necessary to measure success (10%)

Qualifications

EDUCATION:

• Bachelor's degree in Communications, Marketing, or a related field required.

EXPERIENCE:

• 10+ years of experience in communications, Human Resources or Marketing with a minimum of 5 years in internal communications

Minimum Knowledge, Skills, and Abilities:

• Track record of success in building and implementing programs that inform and motivate a large, decentralized workforce with various levels

• Ability to lead through change and fortitude to react quickly to new information

• Exceptional written, oral and storytelling communications skills using a variety of channels

• Skilled at project planning & management; ability to prioritize work, devise and manage a project plan and process for identifying and tracking metrics for your work

• Skilled relationship-builder with a proven track record of success supporting all levels, from junior team members to senior leadership