Director Intelligent Process Transformation Lead

Fiserv, Inc. Jersey City , NJ 07097

Posted 3 months ago

What does a great Director Intelligent Process Transformation Lead do?

The Enterprise Automation Team is established to identify and drive digital transformation initiatives of critical strategic importance that are essential to the success of Fiserv businesses. This is a highly visible team in the organization, working with BU Presidents and Executive leadership. You will work in conjunction with SVP/VP of Intelligent Automation Center (IAC) to develop, deliver, and support intelligent automation programs.

We are seeking an individual with outstanding intellect, problem solving ability, and strong interpersonal skills to join a high performing Intelligent Automation team in one of the leading Financial Services Technology and Services Company. Necessary ingredients - smarts, energy, analytical prowess, take-charge attitude, excellent people skills, learning agility and a committed approach to getting things done!

Ideal candidate will have a seamless blend of understanding operational excellence, design thinking, communication and consulting skills.

The ideal candidate will:

  • Lead process re-imagination by analyzing, documenting, and designing the future state of business processes including key performance indicators (KPIs), service level agreements (SLAs), business reports, process metrics, and process diagrams

  • Incorporate various technology solutions (e.g. RPA, BPM, AI, BI) and determine how to leverage them in process re-design to increase enterprise performance while working with respective SMEs

  • Collaborate with IA Business Consultants to generate demand for IA work- conduct process workshops, identify opportunities for lean, process automation and AI techniques, define solution hypotheses

  • Establish process methodology for user journey assessment and process re-imagination

  • Collaborate with cross-functional teams, including CX, product, business, and IT, to understand, identify, and synthesize complex business requirements and user needs

  • Support identification and interpretation of voice of the customer data / reports / research

  • Contribute to building the IAC repository of playbooks and best practices

  • Understand and manage stakeholder expectations to enable a successful partnership between stakeholders and Intelligent Automation team

Basic Qualifications for Consideration:

  • Bachelor's degree in Technology or Business/ Finance fields

  • 10+ years of work experience in management consulting, internal consulting or business transformation roles in a technology environment

  • 3+ years of experience in Customer Experience & Journey Mapping and/or process re-imagination

  • Proven experience leading a team of Process Experts

  • Solid experience with Business Process mapping, ETL Tools, Automation (RPA, BI, UiPath, AI, or others)

  • Certifications such as Lean, Six Sigma or PMP

  • Ability to travel up to 30%

Preferred Qualifications for Consideration:

  • MBA Preferred

  • Certifications such as Lean, Six Sigma, PMP

  • Understanding and application of Design Thinking methodology and the artifacts that support it

  • Analysis skills to understand the current state and support development of the future state, including success measures/metrics

  • Ability to think clearly, analyze quantitatively, problem-solve, and prioritize tasks

  • Self-starter capable to taking initiative and working with minimal direction

  • Strong project management experience and skills

  • Excellent written, verbal, communication, and facilitation skills

  • Experience with BPM tools and methodologies

  • Expert in lean management and/or agile

  • Familiar with Agile methodology

  • Superior MS Office skills, including MS Project & Visio, Excel and PowerPoint Experience

  • Experience working in a technology, software or B2B company a plu

Learn more about Fiserv:

Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

Explore the possibilities of a career with Fiserv and Find Your Forward with us.


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