Director, Inside Sales And Sales Support (Hybrid) Job Details | Sonova AG

Aurora, IL

Director, Inside Sales and Sales Support

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing.

The Director Inside Sales and Sale Support will manage day to day operations of the Inside Sales Team and be responsible for directing activities, coaching, and managing sales performance. This individual will be responsible for sales quotas and strategic planning. They will set the vision for the team, create an action plan to reach that vision and work closely with supporting roles to ensure success.

Responsibilities:

• Recruit, hire, and resource plan for department and manage onboarding and training for new personnel

• Define long term vision and strategy for inside sales department and drive sales strategies that align with the company's broader business objectives, demonstrating a deep understanding of market dynamics and customer needs.

• Lead by example in building strong customer relationships, understanding client needs, and ensuring customer satisfaction and loyalty.

• Daily management of individual and department activities and sales performance KPI's

• Manage inside sales selling techniques and ongoing professional development through call quality monitoring, observation and coaching

• Analyze activity and sales reports to monitor and measure effectiveness

• Focus on achieving and exceeding sales targets through effective team management, strategy implementation, and performance analysis.

• Collaborate with sales and marketing leaders to ensure alignment of strategic initiatives and product launch activities

• Collaborate with other sales leaders and finance to design and implement compensation programs and sales incentives

• Maintain strong relationships and rapport with key customers and opinion leaders

• Represent Sonova at national and regional meetings as required

• Other duties as assigned by VP Sales

More about you:

• Bachelor's degree in Marketing or Business Administration or equivalent work experience

• 7+ years' experience in Inside Sales or Account Management

• 3+ years' people management experience

• 2+ years' experience managing a field sales team highly preferred

• B2B sales experience in Hearing Healthcare Industry desired

• Possess the ability to create a high energy, enjoyable work culture; setting high standards of knowledge and accountability

• Ability to interpret data and bring learnings into daily management; having a contagious stretch mindset

• Ability to coach, mentor and driver performance in a team environment

• Strategic thinker and problem solver

• Focus on achievement of growth goals and staff accountability

• Strong negotiation and closing skills

• Focus on building strong customer relationships

• Strong PC skills (MS Office Suite) and web based applications (SAP, SFDC, Funnel Management, Lead Management)

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@Sonova.com[LM1]

What we offer:

• Medical, dental and vision coverage*

• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts

• TeleHealth options

• 401k plan with company match*

• Company paid life/ad&d insurance

• Additional supplemental life/ad&d coverage available

• Company paid Short/Long-Term Disability coverage (STD/LTD)

• STD LTD Buy-ups available

• Accident/Hospital Indemnity coverage

• Legal/ID Theft Assistance

• PTO, floating Diversity Day, & paid holidays*

• Paid parental bonding leave

• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)

• Robust Internal Career Growth opportunities

• Tuition reimbursement

• Hearing aid discount for employees and family

• Internal social recognition platform

• D&I focused: D&I council and employee resource groups

• Plan rules/offerings dependent upon group Company/location.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

This role is a Hybrid position and will primarily be based out of your home office and Aurora, IL.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.