Director, Information Technology

For more than 50 years, Silgan Plastics has defined the plastic bottling industry from technical innovation to creative packaging solutions. No matter what your packaging needs, Silgan can and will handle them. From creation to commercialization, our customized approach to each customer's requirements is what sets us apart from the rest.

SUMMARY DESCRIPTION:

The Director, Information Technology oversees all aspects of the business' IT function and ensures alignment with the strategic business objectives of the organization. The Director of IT will plan, coordinate, direct, and design all operational activities of the IT department, as well as provide strategic direction and support for IT solutions that enhance mission-critical business operations including directing the company's overall business intelligence strategy and leading its IT security protocol and performance. The Director, IT will also work closely with decision makers for IT in other Silgan businesses to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the broader organization.

MAJOR RESPONSIBILITIES:

Leadership, Accountability and Business Optimization

• Be a trusted advisor to the leadership team and all functional stakeholders, understanding their needs and challenges.

• Working closely with the CFO, ensure current and potential technical architecture, investments and solutions are optimized and in alignment with our strategic business objectives.

• Foster a culture of collaboration and teamwork, development, innovation, transparency, accountability, and service.

• Lead and execute cost-effective technology solutions and advancements.

• Exhibit strong leadership and organizational skills holding project managers accountable for achieving deadlines and goals.

• Must be data-driven, able to establish and leverage key metrics for managing technology effectiveness along with the impact of technology on the business.

• Provide leadership to the IT team, including career development, coaching and performance feedback.

• Maintain oversight of all technology projects, ensuring all commitments are properly scoped, prioritized, planned, staffed, monitored, and reported.

• Establish and enforce all company policies, processes, and development standards.

• Develop and meet technology operating and capital budgets.

• Build, manage and grow strategic technology vendor relationships.

• Successfully convey the value of key IT initiatives to the broader organization.

• Must be innovative, with the ability to anticipate problems, and adjust as necessary to develop solutions to mitigate potential ramifications.

• Be a business leader, with a penchant for action and a strong drive for continuous improvement.

• Collaborative mindset to work closely with other Silgan businesses and their IT leadership, up to and including the global Vice President of Business Technology Shared Services, to liaise on best-in-class solutions that at times will be consistent shared efforts across all of Silgan.

• Responsibility for design of, and compliance with, the IT control environment.

Business Solutions/Applications

• Optimize our Oracle ERP platform, continuously improving the overall user experience and help to assess and establish our long-term ERP path.

• Enhance functionality and performance of our budgeting, forecasting and demand planning systems.

• Develop strategy and framework for data governance, and lead team to execute the plan.

• Support and streamline the enterprise data warehouse.

• Evaluate and improve various user systems, workflows and related approval routings.

Network, Infrastructure and Support

• Oversee the management of corporate help desk activities, resolve escalations, and ensure key metrics goals are achieved.

• Maintain IT Disaster Recovery Plan.

• Manage global data network, phone and cellular infrastructure.

• Oversee corporate hardware strategy for desktops, laptops, servers, etc.

• Update and enhance company intranet and Microsoft SharePoint sites.

• Ensure strong IT security defenses including security and threat-monitoring systems, procedures, training, etc.

AUTHORITY LEVEL (if applicable):

EDUCATION:

Required:

Bachelor's degree in Business Administration, Computer Science, Information Systems or related field.

EXPERIENCE:

Required:

• Ten to 15 years of experience in the IT field including 5 years of managerial experience.

Preferred:

• 10 plus years IT related experience in medium/large scale organizations, preferably with experience deploying and supporting manufacturing and technology applications.
• IT management within a multi-site manufacturing environment.

SKILLS:

Required:

• Leadership: a demonstrated ability to lead people and achieve results through others.

• Management: the capability to organize and manage multiple priorities including effectively executing tasks in a high-pressure environment.

• Strategy and planning: The capacity to think ahead and plan over a 12-24-month time span. Problem analysis and resolution at both the strategic and functional levels.

• Technical Experience: skilled across information system technologies, service-oriented architectures, telecommunications, network and PC operating systems, applications, and project management.

• Analytical Strength: strong analytical and problem-solving skills.

• Data-driven: leverages a metrics-based management approach.

• Communication: excellent interpersonal and communication skills and the ability to present ideas in language that is easy for all business leaders to understand.

• Influence: strong influencing and relationship building skills including the ability to interface internally and externally to ensure successful, high-quality outcomes.

• Customer oriented: strong focus on supporting stakeholders' needs and exceeding constituents' expectations.

• Team Development: facilitates employee training, development, and retention. Creates a high-performance environment where employees can thrive.

Preferred Systems Experience (or equivalent)

• Oracle ERP

• IBM Planning Analytics

• Microsoft Dynamics 365 CRM

• Tableau

• Enterprise Data Warehouse using Microsoft stack

• Cloud environments

LIMITATIONS AND DISCLAIMER (Non-Canada)

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.

LIMITATIONS AND DISCLAIMER - Canada

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to accommodate individuals with disabilities. Silgan endeavors to provide accommodations to individuals with disabilities to perform their essential job duties as long as the accommodation does not pose an undue hardship on the company's operations and does not pose a direct threat of substantial harm to the employee or others.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Employment is always subject to the Silgan's rights as employer, including the right to end employment in accordance with Provincial Law.

Silgan is an equal opportunity employer. We consider applicants for all positions without regard to any ground protected under Provincial human rights laws.

Silgan is a drug-free workplace.