Director- Information Technology

Full Circle Fiber Partners, LLC (Full Circle Fiber) is an industry-leading company serving the demand for fiber and OSP engineering, design, deployment, and support for customers in multiple geographies throughout the United States.

We are a full-service communications infrastructure services provider focused on engineering, construction, and maintenance in connection with the deployment, expansion, and upgrade of new and existing critical communications networks.

POSITION OVERVIEW

The information technology director will provide technology leadership in the planning and strategy, architecture, deployment, management, and operation of essential IT infrastructure and support services. This role will provide direct management of IT operations, security, data integrity/availability, cloud computing, IT helpdesk, end-user support, network/unified communications, and MSP vendor management.

Reporting into the PMO as an IT shared service, this is a high visibility, hands-on, working position, supporting Full Circle Fiber Partners national presence in both tactical and strategic initiatives regarding information technology.

Responsibilities:

• Lead the development and implementation of comprehensive IT strategies to support the organization's goals, focusing on scalability, security, and efficiency.

• Oversee the design, implementation, and maintenance of the organization's network and IT infrastructure to ensure high availability, performance, and scalability.

• Lead and develop a high-performing team of IT professionals. Ensure ongoing skill development and adaptability to emerging technologies.

• Assist in the development of the IT budget, ensuring strategic allocation of resources to projects and operations, and achieving cost efficiency.

• Identify, evaluate, and mitigate IT risks related to infrastructure, security, and compliance. Ensure disaster recovery and business continuity plans are in place and effective.

• Establish and maintain relationships with key vendors, partners, and stakeholders. Negotiate contracts and manage service level agreements (SLAs) to support IT objectives. Specifically managing existing/future MSP support activities and programs.

• Stay abreast of emerging technology trends and innovations. Recommend and implement improvements to processes, technologies, and systems to enhance productivity and customer satisfaction.

• Generate topical presentation materials, leveraging objective, and subjective data, using inter-personal and communication skills. (Both written and spoken)

• Evangelize and support our corporate culture and initiatives.

Preferred Qualifications:

• Minimum of 10 years of experience in IT management, with at least 5+ years in a role overseeing IT infrastructure, systems administration, DevOps, network/unified communications with helpdesk practices.

• Minimum of 5 years in-role, acting as IT Director, Infrastructure Director or equivalent.

• Minimum of 5 years in a leadership capacity, directing activities of technical team members, contractors, or organizational resources - onsite, remote and/or regionally based.

• Proven experience in IT strategy and policy planning and implementation

• Experience supporting enterprise data warehouse/ETL and ERP platforms.

• Experience with IT infrastructure spend and budgeting for organizations with over 1,000 users distributed across multiple office locations.

• Expertise in Microsoft Office 365 platform and associated integrated tools and applications, i.e., Microsoft PowerShell, Microsoft Entra etc.

• Strong technical background in IT infrastructure technologies, cloud services (AWS, Azure, Google Cloud), software architecture principles, and DevOps methodologies.

• Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

• Strong problem-solving skills and the ability to lead under pressure.

• Relevant certifications (e.g., CISSP, CCIE, ITIL, PMP, AWS, Azure, Google Cloud certifications) are advantageous.

PERSONAL STYLE

The ideal candidate will have high energy, and a passion for information technology, service delivery, and execution. The ideal candidate will enjoy a diverse set of challenges to include IT/Systems development and management, project management, customer collaboration, construction activities, and reporting/analytics.

Additional Personal Attributes:

• Leader while being team player; lead by example.

• Proactive, biased towards action.

• Production systems/environment mindset

• Direct and decisive while leveraging consensus management.

• Ability to collaborate across all levels of an organization.

• Highly developed influencing skills

• Cool-headed in tense, time sensitive delivery environments

• Comfortable with ambiguity

• Data first mindset objective results

EDUCATION

Bachelors degree in computer science, information systems or related discipline and/or equivalent work experience.

Salary range- $140-$160K

THE ENVIRONMENT

The ideal candidate must be comfortable working in fast changing, start-up environment where resources are optimized around producing measurable results. A heavy reliance upon industry partners and contingent resources is a key aspect of this role. The role will be predominately office based with opportunities for some hybrid work schedules as the job permits.

ABOUT US

At Full Circle Fiber Partners, LLC, we take a people-first approach in providing technical expertise, management, assets, and workforce required for complex projects across multiple geographies and disciplines along with the customize solutions for the critical infrastructure the world has come to rely on. We know communications infrastructure isnt just about fiber and towers. Its about collaboration, honesty, teamwork, and integrity. We recognize and value our people who make it happen every day. Just as a well-placed network connects a community, a well-organized team powers all projects to success. Service excellence, pioneering experience, and a passion for what we do thats Full Circle Fiber Partners.

DISCLAIMER STATEMENT

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this position. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.