Director, Information Technology

Jamf Minneapolis , MN 55415

Posted 2 months ago

Who we are:

Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people love to businesses, schools, and government organizations by simplifying Mac, iPad, iPhone and Apple TV deployment, management and security - anytime, anywhere.

We are a group of curious, self-starters with a passion for helping people make sense of technology - freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. We have over 1,300 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.

What you'll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Director, Information Technology is an experienced IT leader that can build information management capabilities into a high-growth environment. This role will also work cross-functionally between departments managing all aspects of the people, systems, and processes supported by Corporate IT.

This person will be responsible for ensuring a world-class employee technology experience. The qualified candidate must be able to provide hands-on management of system resources in a complex and integrated environment while providing direction and growth for members of the IT staff. The responsibilities will include planning, organizing, and execution of all company IT functions while assisting with meeting system level agreements, budget tracking, and implementation of strategic initiatives.

Responsibilities

  • Act as the main point of contact for all IT vendor management that impacts all global employees and systems

  • Act as a member of the Change Advisory Board assuring all processes are followed and changes that impact employees and systems are documented and communicated appropriately

  • Partner and collaborate with all business leaders to provide and implement new tools in service of their needs

  • Create strategic and whole product experiences to improve and drive outstanding customer service for other Jamfs

  • Develop and maintain a robust services catalog and a 24x7 customer-centric support model and function

  • Align international IT staff, work plans, and goals with established overall strategies for the department and company

  • Evaluate team performance and provide regular feedback and coaching using formal and informal channels

  • Keep teams effective and efficient by defining, delivering, and supporting strategic plans, policies, and procedures for implementing new technology and workflows

  • Assist in defining, maintaining, and reviewing expenses and ongoing budget related initiatives

  • Lead, coach, mentor, and develop a global team of IT leaders spanning multiple disciplines including Systems Administration, Networking, Collaboration Services, and Support

  • Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization

  • Direct the effective delivery and support of networks, technology, and disaster recovery systems and processes

  • Perform liaison duties between users, operations, and the executive team in the areas of systems design, technology investments, and risks

  • Provide vision, leadership, and management for the IT services being delivered to the organization, including but not limited to IT infrastructure services, IT operations, IT employee support, business applications development, and internal security

  • Direct and manage IT strategic plans, policies, programs, and schedules for business technology services, network communications, and information management

  • Initiate and implement improvements in all areas of IT responsibilities

  • Oversee the administration and maintenance of the company's infrastructure, and direct IT staff when necessary

  • Assist in infrastructure management, platform administration, and service implementation as needed

  • Bachelors Degree (Preferred)

  • Ability to manage multiple small projects simultaneously while adapting priorities quickly and effectively

  • Strong technical knowledge of all aspects of cloud technology and the ability to plan future cloud expansion

  • A high level of independence as demonstrated through clear problem solving and communication skills and the delivery of high quality work

  • Practical experience managing and supporting globally utilized services on-site and remotely

  • Identify needs, research and build cost-effective, low maintenance solutions

  • Strong customer focus with a proven track record of developing and enhancing relationships with all aspects of the business

  • Experience with industry-standard operational practices such as change management, incident management, problem management, and vendor management

  • Experience working in a compliance driven environment

  • Minimum of 10 years experience working in an IT related role (Required)

  • 10+ years of practical experience in coordinating efforts between multiple internal teams and external vendors (Required)

  • 10+ years experience working in an IT leadership function (Required)

How we help you reach your best potential:

  • We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.

  • Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!

  • Opportunity to make a real and meaningful impact for more than 38,000 global customers with the best Apple device management solution in the world.

  • We put people over profits - which is why our customers keep coming back to us.

  • Ability to support and give back to your community through volunteer paid time off.

  • 24 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).

  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

This position may be remote in the U.S. or based in Minneapolis, MN, Austin, TX, or Chicago, IL.

You are the right kind of Jamf if:

You go above and beyond for others, genuine and willing to help, always. You support the team around you, you don't point fingers or pass blame. You take responsibility for your actions, are open, and respect others. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You put people first. You are a good person, someone who just wants to do the right thing.

Why Jamf?

Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We focus on the human before we focus on the technology. We are just good people that have it at their core to do what's right - for our customers, our employees and our communities.

Get social with us: Instagram, LinkedIn, & Facebook

Follow the conversation at #onejamf

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Director, Information Technology

Jamf