Job CategoryProducts and Technology
Salesforce is the world's #1 Customer Relationship Management (CRM) platform, helping our customers engage with their customers like never before. We're seeking an innovative identity and authentication Product Manager with a strong focus on customer experience. You'll work closely with stakeholders and engineering to define your product vision and align roadmaps, execute on the vision and solve several key engineering and business challenges, and deliver a product that will delight and enable every Salesforce customer.
This role calls for a strong, proactive leader capable of delivering as a team. Ideally you have demonstrated an excellent track record for driving new product capabilities from initial concept to successful delivery and market adoption. Product managers who thrive in a fast paced, collaborative environment, and love working with the best technology team in the world should apply.
Manage the design, development, integration, and release of identity & authentication services within the Salesforce Identity portfolio of products and services. Ensure ongoing reliability, performance, and scalability
Engage customers, prospects, partners and internal stakeholders to determine market viability, business requirements, technical considerations and strategic objectives
Collaborate with product management, architecture, and engineer peers to help strengthen and innovate a portfolio of identity and authentication services and products
Manage the product roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders through transparency and collaboration
Drive for the best customer experience possible. Work closely with UX and marketing to develop, test, and deliver customer facing assets
Measure success. A feature's release does not dictate success. Define what success means for each feature and each function before it even goes to development. Develop ways to constantly define and monitor success
Communicate clearly and efficiently. Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable to success and failures. Work closely with Product Marketing Managers to promote your products both internally and externally and ensure a cohesive message
Work with Engineering to manage the release process and tightly integrate and balance functionality and feasibility, and managed implementation timeline with a keen understanding of the underlying architecture
Take accountability for the realization of the product vision through product delivery, company enablement, and customer/partner adoption
Ensure product and data compliance with global regulations
Minimum 5+ years of Identity and Access Management experience and 3+ years of Software Product Management or equivalent experience
Bachelor's degree (Computer Science, Computer Security, or equivalent preferred)
Strong understanding of IAM protocols: SCIM/SAML/OAuth/OpenID/UMA, and secure-by-design principles
Strong user experience and design sense
Experience with global security and compliance standards relating to customer data management
Experience managing shared services
Experience identifying and addressing customer needs, building relationships with customers, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, delivering clear requests for information, and resolving potential conflicts
Exceptional critical thinking & analytical skills and the ability to make informed & fast decisions related to product feature design and direction. Demonstrated experience of 'owning' the decision/solution
Ability to engage in detailed technical discussions with engineering and operational teams and making technology related product decisions
Outstanding written and verbal communication, as well as interpersonal skills
Cloud computing experience is a plus. An ideal candidate will also have experience working with Salesforce Identity , APEX/Visual Force, Lightning Components, and other Salesforce technologies
Scrum and agile development experience a plus
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.