Director, HR Consulting

Overview

The HR Consulting Director leads and provides comprehensive HR management advisory and consultancy services to the HR Consulting team, management, and clients. The HR Consulting Director manages the coordination of client-related services, specifically within compensation consulting. This individual will design compensation plans, conduct pay benchmarking analyses and job evaluation plans, as well as consult on executive compensation and compliance policies. They provide expertise in annual growth/goal attainment, internal quality assurance, coaching team members/clients, assessment of consultant training needs, and manages company relationships for clients, as assigned.

Responsibilities

HR Consulting

• Works with Consulting colleagues and managers to ensure excellence in delivery of HR consulting services every day with a focus on "going above and beyond" in delighting clients in the areas of service

• Works as a team leader for projects, as appropriate, providing strategic and project management guidance to team members/clients on complex organizational, compliance issues, employee benefits, performance management issues, tactical day-to-day HR challenges, and ensuring all elements are in place for a successful human resource function

• Oversees and delivers consulting engagements in the areas of recruitment, leadership training and development, coaching, compensation plans, benchmarking, assessing talent and performance, recruiting, conducting audits and preparing written summaries and reports for programs and projects, and other service offerings as designated

• Acts as a liaison with client senior management and/or human resources department staff in ensuring the effective high-quality delivery of services; Participates or leads in client retention calls and client service surveys as needed

• Provides senior leadership with on time and on budget project management for consulting projects and recommending processes/procedures as needed

• Works with consulting managers to ensure consultants are fully billable

• Performs other duties as assigned

Thought Leadership

• Serves as a coach to managers and consulting team members to perform HR services at the highest levels of service, and excellence

• Keeps up with current issues and new developments in human resources, leadership and coaching

• Assumes leadership for a specific product or service area with the sole purpose of growing a line of business, educating staff, and/or ensuring accountability and service with excellence

• Teaches consulting managers and team members in identification of opportunities

Execution of Client Service

• Works with Consulting Managers and team members to achieve annual performance goals including client retention goals; reports progress periodically, or monthly as designated

• Follows internal procedures to provide excellence in client service, protocols, and practices; Ensures adherence with direct reports

• Focuses on delivering excellence in services, meeting or exceeding goals and budgets, and personal productivity goals with team members

Develop and Manage Direct Reports

• Ensures appropriate consultant training, annually to ensure customer satisfaction - in order to exceed client expectations

• Sets annual training programs for consultants to learn "best in class" for performing engagements

• Ensures consulting team members are following all standards for performing all HR services and engagements, following protocols, standards, and performance requirements, including ensuring timely recaps and projections for new work, assigning work to appropriate/capable team members, appropriate report format, second level reviews conducted to standards

• Actively grows the client book of business by creating new opportunities for existing clients and recommending new clients for additional business growth in products (assessments or ancillary services) and other professional services

• Provides opportunities for employee engagement to the Founder/CEO. Works actively to look for opportunities to engage and retain all associates

• Tracks time entry for self and ensures consulting team members are achieving billable hours goals and are tracking/reporting to accomplish goals and targets; Works with accounting on delivery of timely reporting

• Provides leadership on performance for all assigned team members at least annually; Serves as a coach and mentor to consulting leaders, ensuring each team members have appropriate training and experience to perform engagements assigned with excellence and high value to the client

Qualifications

Required

• HR Certification - CCP Required; Obtains additional certification as approved and appropriate

• 5-10 years within compensation consulting

• Bachelor's degree in business, human resources, or related field

• Proficient in Microsoft Office Suite

• Some travel required, mainly on a local level

Preferred

• Master's degree in in business, human resources, or related field

• Project management expertise or certification preferred

About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, 401K benefits and more

• The flexibility to work at home or an office

• A paid day off to volunteer and company-organized volunteer events

• Up to $1,000 per year in matching charitable donations

• Up to $750 per year in wellness rewards

• A company-wide mentality that you can never appreciate your co-workers too much

Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.