Director, Healthcare Sales Service Delivery

Teletech Holdings, Inc. Weber City , VA 24290

Posted 7 months ago

Service Delivery Director

This is an Operation Lead role driving a fast-paced Sales culture in the Healthcare Industry

When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver amazing customer experiences as a Service Delivery Director with TTEC.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

Life at TTEC

As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion career potential, keep reading

What You'll be Doing

Looking for an opportunity to manage the overall client relationship with an iconic services brand? In this role, you'll also be responsible for associated operations and maximizing resources for optimal success in attaining the revenue goal for a single or multiple line(s) of business. You'll work strategically to improve processes and performance that enhance bottom line results. And with this role, you'll bring the vibrant, upbeat TTEC culture to life as a brand ambassador.

On a typical day, you'll:

  • Achieve 100% contractual bonus goals, revenue generation, expenses, forecasting, and financials

  • Manage day-to-day operations and deliverables

  • Improve the key success metrics associated with goals. These include:

  • Forecasting accuracy

  • Revenue and margin goals

  • Client, customer, and Employee satisfaction scores

  • Call volume projections

  • Contractual bonus goals

  • Contractual client metric goals

  • Drive client message, actively manage staff, engagement, and productivity

  • Manage the communication with clients and business partners

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following:

  • Ability to lead and partner successfully with teams, management and client

  • Ability to manage multiple, complex, ongoing tasks and projects

  • High level of integrity, judgment and follow through

  • Strong coaching, people, and leadership skills

  • Strong attention to detail

  • Strong analytical, verbal and written communications skills

  • Technology acumen and reporting

  • Strong coaching skills

  • Call center experience

Why TTEC? What We Offer:

When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer benefits and perks such as the below to support your quality of life, goals, and future needs:

Be Financially Sound

We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts

  • Retirement plans

  • Tuition reimbursement programs

  • Financial wellness program

Be Developed

We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

  • Mentorship programs

  • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities

  • Professional development courses in TTEC University

  • Scholarship program and tuition reimbursement

  • Visibility in our global career pathing and internal mobility opportunities

Be Healthy

We support healthy living and have the tools and resources to help you such as:

  • It's Ok, We're All Human wellness program

  • Wellness incentives

  • Company health and wellness programs

  • Dedicated health and wellness navigators and employee assistance programs

  • Generous paid time off and other leave of absence programs

Be the Difference

You'll have the opportunity to make a positive impact in your community:

  • Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community

  • Our team helps fundraise and volunteer their time in their communities

If you're a military veteran, active duty guard or reserves, or a military spouse:

We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

Employment Requirements:
TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

'1626704


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Healthcare Customer Service Representative

Teletech Holdings, Inc.

Posted 2 months ago

VIEW JOBS 1/15/2020 12:00:00 AM 2020-04-14T00:00 When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer service experiences as a Healthcare Customer Service Representative with TTEC in WEBER CITY, VIRGINIA. About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion career potential, keep reading… What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. As a TTEC Customer Experience Champion, You'll Enjoy: * Fun, talented and witty teammates * Knowledgeable, encouraging, and present leadership * Family-friendly environment * Free-spirited, theme-based employee events * Diverse and community-minded organization * Career-growth and lots of learning opportunities for aspiring minds * And yes…all the competitive pay and benefits you'd expect On a typical day, you'll * Be providing full lifecycle customer service where you could accept inbound or might be calling out to provide follow up on a concern * Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being * Maintain customer accounts and information * Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner * Resolve customer technical issues with patience and understanding * Identify additional needs customers may have and help them to upgrade products or services Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following: * Excellent communication skills – for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab * Empathy is the key – it's so important it bears repeating * Ability to adapt and excel in a fast-paced work environment * Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) * High school diploma or equivalent is the minimum and… with education… more is better * Handy with MS Windows and other computer applications * The passion and drive to make a difference Apply Today: We encourage you to visit us at 420 Riverside Park Lane, Weber City, VA 24290, Mondays through Fridays, 9 AM to 3 PM, text 'TTEC' to 97211 or apply online today: Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer. #Nexxt '1680866 Teletech Holdings, Inc. Weber City VA

Director, Healthcare Sales Service Delivery

Teletech Holdings, Inc.