Director - Global Operations Platform Product Manager

Iron Mountain Hartford , CT 06183

Posted 1 month ago

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn't just embrace what's exceptional. It creates exceptional.

Reporting to the VP - Technology Product Owner Lead, the Director - Enterprise Platforms Product Manager is a key thought leader focused on enabling, optimizing and automating end to end operations and fulfillment at Iron Mountain. We are seeking a leader to drive the creation and rollout of a new modern global operations platform as well as implementation and consolidation of the platform globally. This leader will partner closely with the enterprise architecture and platform team and the platform leader to execute. The leader will engage with stakeholders across the company, understand their needs, build strategic roadmaps, focus the delivery organization and enable value for the business.

Iron Mountain provides world class information management across physical and digital records as well as unique assets in our GLEAM (Global Luxury, Entertainment, Arts & Media) business line. Iron Mountain has also grown organically and through mergers and acquisitions to over 55 countries globally. Managing assets across the lifecycle and fulfilling services for our customers require key capabilities: Customer Portal, Order Management, Warehouse Management, Transportation Management, Workforce management and workflows and analytics. These capabilities are today implemented across multiple systems across business lines as well as across regions/countries. This product manager will ensure strategy, definition of the new platform is defined as well as create an overall roadmap for building the platforms and the priority for implementation and rollout.

This person will ensure the definition and priority of strategic business objectives and develop long term technology roadmaps that provide business value quarter over quarter. This includes the new platform buildout as well as maintaining the existing platforms that are the backbone of the company's operations. Working with stakeholders across the company, this leader will manage a focused intake process for demand on the platform balancing business capabilities and technical advancement. The product manager will also prioritize capabilities with input from stakeholders focused on business value enabled by the rollout of our enterprise platforms.

Candidate will be responsible for leading a team of product owners that enable the delivery of capabilities in an agile environment. They will also be expected to be a key thought leader that understands market trends and capabilities to spur ongoing improvements on the platform. Candidate will possess the necessary balance of strategic vision coupled with hands-on leadership when needed. Candidate should be an outstanding communicator capable of describing the business impact and cost justification of initiatives as well as the transformational potential of emerging technologies. Must possess executive presence, communication, and senior-level influencing skills.

Principal Duties and Responsibilities

  • Responsible for the overall global operations platform roadmap.

  • Manages effective stakeholder engagement across all levels. This includes the ultimate users of the platform, benefactors, executives and champions.

  • Defines, aligns and evolves the platform strategy and vision partnering across all other platform product managers.

  • Manages the demand process from small to strategic asks. Facilitates prioritization across stakeholder groups.

  • A talent multiplier who enables the product owners to drive focus and increase velocity

  • Understands and communicates the value being delivered by the platform. Maintains and communicates overall TCO of the platform.

  • Ensures features are defined and groomed to enable delivery of platform capabilities

  • Encourages creativity and challenge traditional thinking to solve business problems

  • Focuses on ensuring the platform is able to scale and deliver global standard capabilities

  • Keeps abreast of industry trends through benchmarking, participation in professional associations, etc. in order to lead strategic business direction of the department

Knowledge, Skills and Qualifications:

Number of Years of Work Experience: 10+ years as a technology professional

Required Skills:

  • Experience with operations and fulfillment technology and / or supply chain subject matter

  • Ability to understand business problems and bridge with technology capabilities

  • Ability to look across the technology landscape and understand the structure and relationships other applications have to enable an effective data interchange and data ingestion

  • Experience with Agile teams and delivery. Experience as a product owner across multiple scrum teams or product owner at a scrum of scrums level.

  • Strong, proven problem-solving skills with the ability to quickly analyze the most expedient method to recover business operations

  • Must be committed to a culture of continuous improvement

  • Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment.

  • Must be able to communicate effectively with users, executives and senior leaders at all levels

  • Ability to effectively prioritize and execute tasks

  • Strong communication, influencing, and presentation skills

  • Exceptional organizational skills with the ability to manage multiple projects and teams with competing priorities.

Preferred Skills:

  • Ability to work in a fast paced, high tech environment juggling multiple priorities while meeting deadlines

  • Ability to maintain a positive attitude in high pressure situations and manage distributed teams with competing priorities with tight deadlines

  • Agile Product Owner Certification

Education:

BS/BA degree in Computer Science/ Information Technology/ Data Science or related field or equivalent experience

Category: Information Technology Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0032279

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Director - Global Operations Platform Product Manager

Iron Mountain