Director - Global Operations Platform Product Manager

Iron Mountain Hartford , CT 06183

Posted 1 month ago

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn't just embrace what's exceptional. It creates exceptional.

Reporting to the VP - Technology Product Owner Lead, the Director - Enterprise Platforms Product Manager is a key thought leader focused on enabling, optimizing and automating end to end operations and fulfillment at Iron Mountain. We are seeking a leader to drive the creation and rollout of a new modern global operations platform as well as implementation and consolidation of the platform globally. This leader will partner closely with the enterprise architecture and platform team and the platform leader to execute. The leader will engage with stakeholders across the company, understand their needs, build strategic roadmaps, focus the delivery organization and enable value for the business.

Iron Mountain provides world class information management across physical and digital records as well as unique assets in our GLEAM (Global Luxury, Entertainment, Arts & Media) business line. Iron Mountain has also grown organically and through mergers and acquisitions to over 55 countries globally. Managing assets across the lifecycle and fulfilling services for our customers require key capabilities: Customer Portal, Order Management, Warehouse Management, Transportation Management, Workforce management and workflows and analytics. These capabilities are today implemented across multiple systems across business lines as well as across regions/countries. This product manager will ensure strategy, definition of the new platform is defined as well as create an overall roadmap for building the platforms and the priority for implementation and rollout.

This person will ensure the definition and priority of strategic business objectives and develop long term technology roadmaps that provide business value quarter over quarter. This includes the new platform buildout as well as maintaining the existing platforms that are the backbone of the company's operations. Working with stakeholders across the company, this leader will manage a focused intake process for demand on the platform balancing business capabilities and technical advancement. The product manager will also prioritize capabilities with input from stakeholders focused on business value enabled by the rollout of our enterprise platforms.

Candidate will be responsible for leading a team of product owners that enable the delivery of capabilities in an agile environment. They will also be expected to be a key thought leader that understands market trends and capabilities to spur ongoing improvements on the platform. Candidate will possess the necessary balance of strategic vision coupled with hands-on leadership when needed. Candidate should be an outstanding communicator capable of describing the business impact and cost justification of initiatives as well as the transformational potential of emerging technologies. Must possess executive presence, communication, and senior-level influencing skills.

Principal Duties and Responsibilities

  • Responsible for the overall global operations platform roadmap.

  • Manages effective stakeholder engagement across all levels. This includes the ultimate users of the platform, benefactors, executives and champions.

  • Defines, aligns and evolves the platform strategy and vision partnering across all other platform product managers.

  • Manages the demand process from small to strategic asks. Facilitates prioritization across stakeholder groups.

  • A talent multiplier who enables the product owners to drive focus and increase velocity

  • Understands and communicates the value being delivered by the platform. Maintains and communicates overall TCO of the platform.

  • Ensures features are defined and groomed to enable delivery of platform capabilities

  • Encourages creativity and challenge traditional thinking to solve business problems

  • Focuses on ensuring the platform is able to scale and deliver global standard capabilities

  • Keeps abreast of industry trends through benchmarking, participation in professional associations, etc. in order to lead strategic business direction of the department

Knowledge, Skills and Qualifications:

Number of Years of Work Experience: 10+ years as a technology professional

Required Skills:

  • Experience with operations and fulfillment technology and / or supply chain subject matter

  • Ability to understand business problems and bridge with technology capabilities

  • Ability to look across the technology landscape and understand the structure and relationships other applications have to enable an effective data interchange and data ingestion

  • Experience with Agile teams and delivery. Experience as a product owner across multiple scrum teams or product owner at a scrum of scrums level.

  • Strong, proven problem-solving skills with the ability to quickly analyze the most expedient method to recover business operations

  • Must be committed to a culture of continuous improvement

  • Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment.

  • Must be able to communicate effectively with users, executives and senior leaders at all levels

  • Ability to effectively prioritize and execute tasks

  • Strong communication, influencing, and presentation skills

  • Exceptional organizational skills with the ability to manage multiple projects and teams with competing priorities.

Preferred Skills:

  • Ability to work in a fast paced, high tech environment juggling multiple priorities while meeting deadlines

  • Ability to maintain a positive attitude in high pressure situations and manage distributed teams with competing priorities with tight deadlines

  • Agile Product Owner Certification


BS/BA degree in Computer Science/ Information Technology/ Data Science or related field or equivalent experience

Category: Information Technology Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0032279

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Manager Of Product Strategy & Operations (Remote)

New Relic Inc.

Posted 2 months ago

VIEW JOBS 9/16/2021 12:00:00 AM 2021-12-15T00:00 Please note that visa sponsorship is not available for this position. Your Opportunity New Relic is seeking a Senior Manager of Product Strategy & Operations, reporting to the Senior Director of Product Strategy & Operations. The person will be responsible for translating strategy to operations, program management, and cross-functional initiatives. We're seeking people with a combination of product, program management, consulting and operations experience. You are capable of driving strategic discussions and decisions and yet able to roll-up your sleeves and work through tactical block and tackle execution issues. You must show strong people and relationship skills and a bias towards systems and structure and crisp, clear communication. You will have an eye for detail and quality in execution, with an intuition for making the right tradeoffs, even when circumstances require violating principles they helped establish as a norm or framework for the team What You'll Do * Drive programs and processes to help scale and grow the organization, including legal and compliance initiatives and operational reporting. * Lead tool and vendor strategy efforts, driving consistent process and decision making across the Product organization. * Project manage cross-product and cross-functional initiatives * Present high-impact programs and results to senior-level management at VP and C-level as well as technical audiences. * Establish the right amount of process to drive efficiency, alignment, and continuity in a rapidly evolving environment. Your Qualifications * 7+ years of program management, consulting or operations experience, with the ability to multi-task and lead multiple complex projects concurrently in a cross-functional environment * Consultancy experience preferred * Outstanding communications ability to a diverse customer audience, including C-level executives, product, technical partners, and non-technical partners * Strong commercial know-how, including the ability to translate technical requirements to commercial implications * Especially strong verbal and written communication skills * Proven track record of leading projects end-to-end to meet client commitments * Ability to thrive in a fast-paced environment; self-motivated, self-managed * Strong customer service, interpersonal and relationship management skills * Quick adaptability to changing priorities, assignments, and roles * Deep knowledge of the product development lifecycle and software development lifecycle with a heavy emphasis on customer support and customer adoption * Ability to partner with credibility with both engineering and product Please note that visa sponsorship is not available for this position. We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. About Us New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It's the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place. Founded in 2008, we're a global company passionate about building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit Our Hiring Process New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law. Interested in the details of our privacy policy? Read more here: #LI-AH1 New Relic Inc. Hartford CT

Director - Global Operations Platform Product Manager

Iron Mountain