Director, Global Cell Therapy Commercial Operations

Janssen Global Services, LLC is recruiting for a Director, Global Cell Therapy Commercial Operations to be based in Raritan, New Jersey.

The Director, Global Cell Therapy Commercial Operations will report directly to the Senior Director, Global Cell Therapy Commercial Operations and will be responsible for key priorities across the Janssen Cell Therapy business, including Global CARVYKTI Operations, enabling launches and operations across all Janssen regions and leading key global strategic cross-functional initiatives to enable a seamless end-to-end customer and patient experience.

Responsibilities of the Director, Global Cell Therapy Commercial Operations include:

• Leading a cross-functional, cross regional team to identify process improvements, initiates improvement projects and delivers on an improved outcome. Where needed, ensures SOPs are created or updated. Ensures KPI and metrics are defined, tracked and shared with key stakeholders and leadership.

• Facilitating experience sharing across regions and countries (operational playbook). Continues to evaluate GTM in countries and regions for efficiencies and scalability. Refines governance structure as needed for agile issue resolutions.

• Leading and collaborating with global key cross-functional partners on priority initiatives that will create and implement a seamless end-to-end customer experience for CARVYKTI.

• Advocating for customers and driving opportunities to streamline operations to optimize customer experience. Serves as a business partner for IT for ops process improvements. Brings regions together to ensure clear input into IT changes, follow through on execution and training.

• Shares responsibility for operational crisis management, insight and report generation, leading and executing global commercial ops workshops. Ensures strategies, assets and tactical plans are developed and performed in close partnership with key internal partners. Perform other work-related duties as assigned.

• Leading key joint strategic activities and coordinating with alliance partner for the commercial team.