The Director, Global Account Management located in San Jose, CA will be responsible for supporting, developing, implementing and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L responsibility for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.
We are looking for someone who demonstrates:
Passionate customer focus
Thoughtful, fast, disciplined execution
Tenacious commitment to continuous improvement
Relentless drive to win
Here is a glimpse of what you'll do:
Manage account level P&Ls. Conduct monthly financial reviews and forecast reviews with our factories and finance organization.
Manage customer relationship on a Global basis and will act as the first escalation point globally for all product programs, projects and operational performance issues.
Define the goals in areas of responsibility for short and long term performance. Oversee implementation of goals so that Flex can continue to be best in class.
Optimize the utilization of resources to maximize global strategies and policies to enhance customer satisfaction.
Facilitate and enhance cross-functional relationship to maximize customer satisfaction criteria and operational performance.
Be responsible for establishing and maintaining strong customer relationships to create and sustain product demand.
Define strategies and policies to maximize performance and develop overall organization awareness.
Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.
Provide the necessary leadership and support to site Project Managers (design, NPI, lead etc.) to ensure programs are executed to plans and customer issues are handled properly.
Manage commercial issues for individual product programs and across product programs, including quarterly price negotiations, cost recovery for product/program changes, RFQ process for new programs, and contracts.
Ensure collaborative cross-functional teamwork to effectively initiate, plan, execute, monitor and control all phases of the product programs from RFQ through development, NPI, and ramp to stable production.
Here is some of what you'll need (required):
A Bachelor's degree in engineering, sciences or business
+7 years of progressively advancing account management and/or business development experience
Ability to travel as required by the needs of the business.
Understanding of global site management (U.S., Europe, Latin America, and Asia), driving a consistent message and strategy across all sites.
Experience in high volume consumable/consumer products with global distribution channels.
Track record of successfully ramping multiple global sites simultaneously
Here are a few of our preferred experiences:
Here are a few examples of what you'll get for the great work you provide:
Full range of medical benefits, dental, vision
Employee discounts at local retailers
Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: firstname.lastname@example.org. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.
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