Director Food & Retail Services

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Work Shift

Day

Work Day(s)

Friday, Monday, Thursday, Tuesday, Wednesday

Shift Start Time

7:30 AM

Shift End Time

4:30 PM

Worker Sub-Type

Regular

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

Responsible for providing and maintaining organized and effective Food Service and Retail at all Children's hospital and Support Center locations while supporting the goals, mission, vision, and values of Children's Healthcare of Atlanta. Responsible for ensuring that all Food and Retail Service operations are effective, efficient, and in compliance with all regulatory agencies. To proactively support the efforts that ensure delivery of safe patient care and services and to promote a safe environment at Children's.

Experience

• Minimum of 10 years leadership experience in a multi-site, large scale foodservice operation.

• Experience in a service-related area focusing on quality improvement, customer service excellence, contract and vendor management.

• Hospital or health care facility experience preferred.

Education

• Must have minimum of a bachelor's degree in business management, retail or other related field.

Knowledge, Skills, and Abilities

• Excellent communication, and interpersonal skills.

• Personal organization and time management skills

• Executive stakeholder relationship management

• Personal adaptability, self motivated

• Polished and professional demeanor, high EQ

• High financial and business acumen

Job Responsibilities

• Coordinates and manages the day-to-day operations of the Food Service and Retail group across three hospital facilities and system support center headquarters.

• Executes Food and Retail outlet openings of Arthur M. Blank Hospital, scheduled to open September 2024.

• Assists in development of and executes all parameters set forth in the annual Facilities departmental initiatives and strategies.

• Leads a large team to ensure 24/7/365 Food Service operations for all Hospitals.

• Ensures that department operations are effective, efficient, and delivered at the highest quality standards.

• Manages the hospital food service environment to ensure appropriate regulatory compliance with all authorities having jurisdiction (AHJ), including but not limited to DOT, OSHA, CMMS, and TJC.

• Maintains a safe, enjoyable, and high-quality food service program for patients, visitors, across the system.

• Partners with Quality, Strong4Life, and Clinical Nutrition to ensure the highest levels of safety, quality and customer service.

• Maintains third-party food service contracts at all hospitals and support center headquarters.

• Responsible for ensuring high patient satisfaction scores and implementing initiatives for continuous improvement.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1571 Northeast Expy NE

Job Family

Director/Senior Director