Director - Food & Beverage Operations

Silversea Cruises Miami , FL

Posted Yesterday

Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team.

This position is responsible for implementing Food & Beverage Procedure on board the vessels and monitoring consistency and cost.

Overview of Role:

The Director of Food & Beverage Operation is responsible for a flawless and efficient Operation of Food & Beverage services and development onboard all Silversea vessels according to standards and policies directed by Silversea Executive team.

Key Responsibilities:

  • Assuring Guest Satisfaction onboard; monitoring comment card rating and NPS scores, ensuring targets established by Silversea are met.
  • Product evolution and standard development, ensuring flawless operational execution of new implementation and deployments within Food & Beverage.
  • Responsible for effective monitoring of food & beverage operating cost to ensure budget compliance, including F&B OPEX related cost as well as CAPEX budgets.
  • Yearly Fleet Budget and quarterly forecast preparation in liaison with Budget & Control and Procurement (OPEX and CAPEX)
  • Responsible for all Public Health Food & Beverage related operating policies & procedures according to Public Health rules issued by; United States, Canada, United Kingdom, EU, Brazil and Australia
  • Overseeing all F&B applications, correct usage on board and shore side, continuous development in liaison with IT.
  • Ensuring Food & Beverage departments onboard work schedule and duties are in compliance with International rules issued by ILO/MLC & ITF.
  • Supervising & Coordination with C&I, Sales, special services and ships regarding all F&B functions, Lunch/Dinner Visitors and Special Requests
  • Manage Wine program with SSC Wine Consultant and Purchasing Department
  • Manage and supervise Bar and Dining Room SSC training program and development
  • Manage Culinary Development and Execution.
  • Manage and coordinate with Purchasing department all Food & Beverage provisioning for all vessels
  • Collaborate for all New Building and Dry Dock projects.

Requirements

Education:

Bachelor Degree in Hotel Operations from recognized University

Years of experience:

  • Minimum 3 years experience from Cruise Luxury/Premium market in Food & Beverage operations in a managerial position.
  • Minimum 5 years experience from a luxury hotel/restaurant operation in a managerial position.

Essential qualifications and skills:

  • Proficiency with Word, Excel and inventory management software systems.
  • Strong leadership, management and organizational skills.
  • Excellent interpersonal skills and ability to tactfully deal with internal and external contacts.
  • Must possess a positive, team-player attitude.
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Director - Food & Beverage Operations

Silversea Cruises