The Director of Food and Beverage will provide leadership, strategic direction and lead in the overall revenue generation and growth for the food and beverage outlets; room service, banquets and inventory management and controls at the Depot complex. The position is responsible for ensuring the complex is poised to deliver exceptional quality, high margin, creative and innovative food and beverage offerings that exceed guest expectations, financial goals, hotel brand standards, effective management of assigned staff to ensure guest satisfaction and positive employee relations.
Achieves business revenue goals by developing and implementing service programs designed to increase guest satisfaction in all food and beverage outlets.
Uses expertise to develop and implement changes to food and beverage operations based on sales and guest comments; i.e. promotions, advertising, trends and capitalization of revenue opportunities.
Tracks return on investments.
Responsible for management of expenses to maximize hotel profitability.
Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
Follows CSM procurement guidelines and applies good business judgment.
Assists with the preparation and management of the department budget.
Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
Accountable for guest satisfaction by ensuring food and beverage service standards are met and guests' needs are responded to in a timely manner.
Resolves guests' complaints in courteous and friendly manner, focuses on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards.
Responsible for training all employees and ensuring training records are maintained.
Analyzes quality issues, identifies training needs and ensures implementation to improve results.
Utilizes available resources and adheres to CSM training policies.
Ensures all CSM, brand, and department specific training requirements are met.
Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per CSM, brand, local, state and federal regulations.
Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
Responsible for interviewing, hiring, coaching, and development of all employees.
Evaluates staff performance and takes appropriate corrective action as needed to hold employees accountable.
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Responsible for effective self/workload management.
Demonstrates clear written and verbal communication skills.
Promotes collaboration and positive, professional work environment.
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Adheres to all CSM Standard Operating Procedures.
High school diploma or GED required, college degree or equivalent experience preferred.
10+ years of progressive food and beverage experience required, with 3-5 years of management/supervisory experience.
Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
Must be able to manage multiple priorities in a fast-paced environment.
Ability to lift, push or pull up to 50 pounds on an occasional basis.
This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties and skills. Responsibilities may vary depending on brand/location.
All associates are expected to deal with customers and co-workers in a positive and respectful way and perform duties in a safe and effective manner.
To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.
CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.