Director - Financial Aid

Creighton University Omaha , NE 68102

Posted 1 month ago

Director of Financial Aid

Creighton University, a leading national Jesuit Catholic University, seeks a collaborative and experienced financial aid professional to bring their proven record of accomplishment to the Director of Financial Aid position. Reporting to the Vice Provost of Enrollment, the Director of Financial Aid serves on the Enrollment Management leadership team and is expected to be a collaborative leader in the ongoing advancement of the University's financial aid programs, policies and strategies, while upholding the mission the University. The Director will actively promote outstanding service from the financial aid staff of seven.

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The Director is responsible for the integrity of all financial aid programs and will maintain accuracy in compliance as well as establish and execute policies that support the objectives, goals and priorities of the Division of Enrollment Management and of the University. The Director will create, update and bring to life procedures and written policies that exceed the scope of regulatory compliance, assure staff knowledge and professional training, foster the continuity and consistency of office duties, and ensure effective financial aid packaging, including timely notification and delivery of financial aid funds.

Supervising a team of seven individuals, the Director will oversee all operations within the Financial Aid Office, inclusive of Student Employment. Collaboration with offices across campus include the Registrar, Business Office, General Counsel, Government Relations, University Relations, Finance, Institutional Research, Colleges and Schools, Student Support Services, Military and Veterans Affairs, and other various entities. Demonstrating strengths in leadership and decision-making, the Director will guide and mentor staff to engage effectively in daily operations to ensure the best and most efficient delivery of services.

The Director will serve on a variety of campus committees to share knowledge and work toward the common good of the institution. In addition, the successful candidate will be an outstanding communicator who is able to write and speak clearly about complex processes to a variety of internal and external constituencies, participating in local high school information sessions and admissions events. The Director is expected to seek out and partake in professional activities and encourage staff to participate in training and professional development opportunities, including workshops, webinars and other methods of training.

Other essential duties include but are not limited to:

  • Administer all federal, state and institutional financial aid programs;

  • Create and execute financial aid strategies that support institutional goals;

  • Ensures that the automated financial aid information system (Banner Financial Aid module) and student employment management systems are managed, set up, used efficiently and effectively;

  • Package student financial aid for prospective and continuing students (undergraduate, graduate, adult and online) from all sources based on eligibility and the availability of funds;

  • Create, communicate, monitor and enforce institutional financial aid policies that support compliance with federal and state regulations, NCAA guidelines, Big East rules, donor agreements, and other governing bodies;

  • Demonstrate compliance for all pertinent financial aid audits;

  • Comply with all federal, state, and external reporting requirements including the FISAP, Program Participation Agreement, submitting additional programs, any substantive changes to the institutional organization, and other required documents;

  • Provide campus constituents with customer service support related to financial aid;

  • Create and execute financial literacy programs designed to help students manage student debt and prevent loan defaults;

  • Monitor, project and manage all financial aid funds in accordance with strategies developed in conjunction with Enrollment and Finance leadership;

  • Manage awarding of funds in accordance to University Relations agreements;

  • Plan and direct the presentation and enforcement of policies and forms (i.e. Return of Title IV, Satisfactory Academic Progress Standards, Verification forms, etc.)

  • Provide leadership to ensure compliance with Student Employment and Federal Work-Study regulations;

  • Attend training and professional development meetings as needed to stay abreast of regulations and changes.


  • Bachelor's degree, preferred master's degree.

  • Minimum of 5-8 years of administrative and leadership experience in a financial aid office.

  • Experience in the development, implementation, and assessment of best practice and compliant financial aid policies and procedures.

  • Ability to think critically, strategically, and creatively about the student experience.

  • Banner experience preferred.

Physical Requirements:

Seeing: 75 - 100%

Hearing: 50 - 74%

Standing/Climbing/Mobility: 0 - 24%

Lifting/Pulling/Pushing: 0 - 24 % (pound: 10 lbs.)

Fingering/Grasping/Feeling: 75 - 100%

Travel: No

Exposure to Blood Borne pathogens: No

AAP/EEO Statement:

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.

Disclosure Statement:

This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.

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Director - Financial Aid

Creighton University