Guardian Pharmacy of Michigan is part of the Guardian Pharmacy Services network and prides itself on its customer service. Each team member plays an integral part in the success of the pharmacy.
To keep pace with our continued expansion, we are seeking a Director, Finance & Administration in our Grand Rapids, Michigan Pharmacy. We are interested in finding people who want to grow with our organization. This role requires a motivated and detailed individual who is highly organized. This candidate will be able to provide operational and analytic support to departments and our management team. We thrive on our culture of serving with respect, striving to excel, and teamwork. Help us improve financial outcomes, customer service and efficiency related our pharmacy business model.
Entrepreneurial | Customer focused | Ability to Solve ProblemsAnalytical Skills | Raw IntelligenceTeam Player | Building Relationships| Ability to ManageSelf-motivated | Positive Outcomes | PerformanceMulti-Tasker | Dependable | Strong Work EthicDesire to Learn | Strong Communication Skills
As a key member of the local management team, assist in achieving annual business plan through management of revenue reporting, P&L expense budget, contract negotiation for non-drug vendors, and achieving 100% collection of accounts receivable
Function as human resources representative, including first-line employee relations issues, assistance in sourcing/screening/hiring talent for all levels in the pharmacy, overseeing new-hire process, time and attendance data, and benefits communication/enrollment
Assist with customer relations and marketing efforts as needed
Oversight of all local relationships related to facility management & procurement of supplies/services.
Assist in development of annual business plan and analysis
Assist in achievement of business plan through careful management of all non-drug expenses to plan
Provide complex analysis of monthly/quarterly financial statement results, including variance explanations for revenue, COGS (margin), labor/headcount metrics and all other operating expenses.
Lead monthly financial call with review team
Manage quarterly analysis of margin/pharmacy inventory to explain variances
Analyze weekly margin report to ensure maximum reimbursement and margin improvement
Manage Revenue by Home analysis, including use of profitability template for low performers
Analysis of customer contracts before implementation to assess impact on profitability
Manage annual Benchmark Plan review including communication plan with customers (Part D Plan Analysis)
Manage all aspects of billing/collections functions to ensure accurate and timely billing for all customers, and collection of private pay and facility receivables
Work closely with local leadership team and support services AR team in determining and executing strategy for collection of difficult accounts, up to termination of service decisions
Revenue Cycle Management:
Manage monthly revenue close process to ensure accurate and timely reporting
Manage all pre-& post edit analysis
Manage implementation and maintenance of price tables to ensure proper reimbursement and contract compliance
Manage quarterly rebate review for opportunities to increase rebates (using MHA spreadsheet)
Ensure accuracy of locator codes for billing
Manage monthly unbilled balances to identify trends/problems
Evaluate Private Pay A/R weekly reports and provide regular status updates to the pharmacy operation
Participate in the monthly A/R calls with President
Manage cash deposits and transmission of data to bank/ATL office
Manage billing/collection team to achieve production, accuracy and collection targets
Assist in the sourcing/selection of talent needed to support pharmacy operations growth and business strategy
Oversee and manage local on-boarding of new employees, including all required paperwork transmission
Ensure accurate and compliant time, and attendance records are kept and facilitate timely transmission of all data needed for payroll processing in ATL office
Ensure all relevant benefits are communicated to new employees promptly, including open enrollment deadlines
Oversee compliance training plans for non-exempt staff, assist with employee relations issues resolution and with communication of company policies & procedures related compliance and human capital
Knowledge of relational database for development of trigger-based lifecycle programs. SQL, Excel, & Access skills will be a huge plus.
Manage information technology and network support services; vendor liaison at installations, network maintenance, and technology interfaces to ensure smooth information flow; liaison with support services office on local operating systems and IT vendors
Working knowledge of pharmacy operating system, Docutrak, Veridikal and Surecost software systems
Expense Control/ Purchasing/ Inventory:
Manage the review and approval process for all expenses, ensuring all bills are correct and have appropriate local approval before submission to support services A/P.
Manage and negotiate optimum pricing contracts with non-drug vendors; responsible for accessing all corporate account pricing contracts and determining best pricing/service solution for pharmacy needs
Coordinate physical inventories with support services office, ensuring quarterly inventories are efficient, accurate and timely
Customer relations duties as assigned for retention of existing customers and on-boarding of new account
Manage local facility/landlord relationship and oversee vehicle maintenance and records (if applicable)
Ensure pharmacy has all necessary supplies/equipment to function effectively and efficiently, within a plan
Oversee all administrative functions at local level, including supplies/procurement, meeting planning
Liaison with ATL office on issues related to accounting, administration, HR policies/procedures
Part B Accreditations Compliance Officer
Other essential functions, projects or duties may be assigned as needed
Education: BS/BA preferred prefer Business/Healthcare Administration, Finance, Accounting, Operations, Supply Chain, Logistics or may consider equivalent experience
7+ years expertise in Operations Management/Healthcare Distribution in areas such as Pharmacy/Pharmaceuticals, Healthcare, Hospital, Laboratory, Physician, Medical Equipment/Medical Supplies
7+ years' experience in analytical skills and working knowledge of basic accounting/finance principles required.
Management/Supervisor experience preferred but not required. Proven experience in leading, managing and coaching teams; Excellent leadership and interpersonal skills, and the ability to work efficiently in a team environment required, including the ability to influence and mentor.
Knowledge of medical billing claims and revenue cycle workflowworking knowledge of basic employment/payroll guidelines or equivalent educational background required.
A knack for a process, people and performance management the "big picture" and the details required to deliver it.
Excellent computer skills, including MS Office Pro (Excel proficiency including expertise in V-Lookup and pivot tables, working knowledge of all related software), network administration basics, internet-based communications; ability to obtain good working knowledge of all business-unit operating systems required.
Working knowledge of basic employment/payroll guidelines or equivalent educational background required.
Excellent written and verbal communication skills (including confidentiality),
Maintain High Level of Customer Satisfaction
Working knowledge of Lean Six Sigma methodologies/Process Improvement is a plus!
Requires less than 5% travel, by air and ground
Ability to work flexible hours; hours of operation are subject to change based on the needs of the pharmacy
Full-Time employees working 30+ hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO.
All employees are eligible to enroll in our company matched 401(k) plan.