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Director, Extended Stay Strategy & Operations

Expired Job

Choice Hotels Rockville , MD 20850

Posted 3 months ago

In the hospitality industry, people matter.

That's why here at Choice we're always looking for exceptional people - people who will challenge us, make our team stronger, smarter and more complete. People who know how to roll up their sleeves and tackle the job at hand; who go the extra mile to get the job done - and done well.

At Choice we are looking for employees to connect the world through the power of hospitality - and we offer support, training and a collaborative workplace atmosphere that makes us a great place to bring together people, brands, and technology that enable success.

Who are we looking for? Maybe it's you.

The role

Choice Hotels is seeking a Director, Extended Stay Strategy and Operations to plan, direct, and execute strategic initiatives and operations to drive Extended Stay Brands performance, growth, and to increase Choice market share within Extended Stay lodging category. Our Director will lead long range planning for brand growth initiatives across the company's Enterprise Operations, Strategy, and Technology organizations. He/she will also lead analytics-based decision-making apparatus and systems implementation and collaborate with key stakeholders across the organization to increase cross-departmental alignment with corporate objectives. This role will also create and implement multi-year initiatives designed to grow all Extended Stay brands and lead programs that can help franchisees optimize unit level profitability.

What you will do

  • Brand Operations Planning, Reporting & Project Execution

  • Partner with Technology team in delivering ongoing Systems enhancements (e.g. CRS, PMS, Brand page, and other operational support platforms) to drive Extended Stay operational advantages for franchisees

  • Ensure Customer Care and Loyalty programs deliver tailored strategies that meet the evolving needs of longer-staying Extended Stay guests and operators

  • Lead project management efforts to formulate long range points of view on how dual-branding can benefit company's Extended Stay brands

  • Analytics-Based Decision-Making Apparatus

  • Deliver diagnostic and predictive insights to support long range planning and strategy development through market research

  • Represent Extended Stay in all budgeting, forecasting, and resource planning routines

  • Develop required materials (e.g. cost/benefit analysis, business case, financial model) of prospective initiatives originating from Extended Stay Brand Management & Franchise Performance department to ensure resources are aligned to overall division and brand strategy.

  • Brand Programs Support

  • Partner with Extended Stay Brand Management team to deliver on-time completion of approved initiatives within budget

  • Unit Level Profitability

  • Partner with CHOPS team to stand up an effective process to collect, analyze, and extract insights from property level P&L statements across Extended Stay brand portfolio to drive the early identification and proactive implementation of improvement strategies

  • Monitor and report on division, brand, and unit level performance and initiatives internally and externally (e.g. Monthly EO&T performance recaps, Steering Committee deliverables, Quarterly Earning Calls, Board documents)

  • Develop and track division and brand level key performance indicators in partnership with Business Intelligence Group

Skills you have

  • Bachelor's degree or equivalent years or experience

  • MBA degree strongly preferred.

  • Experience in project management and analysis. Must be able to demonstrate initiative and creative problem solving in a collaborative, team-oriented environment. Expected to interact frequently with senior management.

  • Experience creating qualitative and quantitative decision-making models

  • Excellent communication and presentation skillsboth written and oral.

  • Must be agile in transitioning from project to project in a dynamic workplace and be able to effectively multi-task and prioritize.

  • Advanced Excel & PowerPoint skills required. Ability to interpret data sets from disparate sources.

  • Ability to query data and leverage various visualization platforms, including Tableau.

  • Must be able to uphold Choice's Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.

  • Some travel required

Must be able to uphold Choice's Values & Performance Principles of accountability, collaboration, performance excellence, sense of urgency, innovation, inclusion & diversity, integrity & trust, customer focus, and respect.


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Director, Extended Stay Strategy & Operations

Expired Job

Choice Hotels