Director End User Services - Telecommute

Unitedhealth Group Inc. Raleigh , NC 27611

Posted 1 week ago

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

The Director End User Services will be responsible for establishing and executing a national end-user computing strategy to deliver enterprise-level end-user services technologies that improve the clinician and patient experience across Optum's Care Delivery Organizations (CDOs). Key accountability will be establishing and executing strategic direction on enterprise end-user computing solutions for a clinical environment, including end-point management (imaging, deployment, patching), virtual desktop infrastructure, service desk and field support and email & collaboration.

Additional responsibilities include:

  • Understand national, regional and local CDO priorities and business drivers

  • Design, engineer and manage the organization's end user computing platforms and services to enable scale, security and alignment with Optum standards

  • Influence and lead geographically diverse teams away from legacy or localized solutions towards national standards and services

  • Evaluate functional and non-functional requirements to ensure solutions can achieve the needs of the clinical environment

  • Develop roadmaps for new and existing acquisitions to conform to nationally delivered services

  • Establish national and regional services and standards to minimize duplicative effort and cost

  • Monitor technological advancements and industry trends to influence company standards and ensure that solutions are continuously improved and maintained through product management practices

  • Foster relationships across the enterprise - including Regional CIOs, local CIOs, local IT leaders and SMEs

  • Manage multiple and sometimes conflicting priorities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

  • 10 years relevant work experience

  • 5 years of experience leading enterprise teams

  • 5 years of experience leading teams responsible for Active Directory, Email, Instant Messaging, Virtual Desktops, SCCM and Endpoint Security

  • 5 years IT Service Management experience directly supporting key ITIL processes, such as request, incident, problem and change management

  • Superior customer service mindset and solution delivery focus

  • Strong management presence and adeptness with how to effectively address an executive audience

  • Strong communicator with demonstrated collaboration and analytical skills to achieve business goals

  • Strong service orientation and mindset is a must

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications

  • Experience leading IT service desks and field support services teams

  • Experience with ServiceNow

  • Experience with Microsoft Office 365, Microsoft Endpoint Manager and Tanium

  • Strong identity management experience and knowledge

  • Healthcare industry experience

  • Undergraduate degree

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Director End User Services - Telecommute

Unitedhealth Group Inc.