Director, Employee Success Business Partner

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Job Category

Employee Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Role Description:

We are seeking an Employee Success Business Partner (ESBP) people leader to manage a team and support them in providing a full range of ES business partnership to our Global Partner Ecosystem organizations. In a leadership and partnership capacity, this person will work closely with a small but mighty global ESBP team to help educate, advise and influence client groups on issues involving, but not limited to, employee engagement and retention, manager/employee development and coaching, compensation planning, organizational design and development, change management, special projects, ES data analysis and client presentations. This role will also work closely with client groups and corporate ES teams to identify, design and implement ES initiatives that align the business needs of the client groups. The ideal candidate is interested in making a significant impact supporting a large organization, excels in a fast paced, ever changing environment; and is looking to work with a strong ES Business Partner team.

Your Impact:

• Leading a team of mighty ESBPs to advise the business on key transformational talent/org priorities

• Operate as a trusted advisor by using professional credibility and strong relationships with executives to influence key priorities.

• Use data to support and advocate for a variety of business decisions that align to the strategic direction of the organization

• Lead initiatives ranging from complex to highly complex with significant impact. Innovate on existing programs to help leaders look around corners and drive better organizational results.

• Promote employee and organizational development including management development, succession planning, performance management programs, skills gap analysis, and 1:1 career development.

• Strengthen the management capabilities of business units by providing coaching and development to people managers.

• Act as a change-agent as the business continues to reshape itself with a goal of providing a world class customer and employee experience.

• Partner with and between our Centers of Excellence (COEs) and global ES partners to deliver seamless employee success processes and programs across the organization. Leverage all ES programs, policies, processes and systems.

• Provide client with analysis of client organizations' "health" by examining and investigating trends in performance, employee satisfaction, attrition and turnover, etc.

• Ability to ramp up quickly, recognize Salesforce's unique culture and proactively help identify issues/areas of development.

• Manage global, cross-functional stakeholders at all levels to drive alignment around core and common job architecture (re)design, implementation, and evolution (based on GTM changes)

• Leverage job architecture, in partnership with business leaders and other ES Partners, to identify opportunities to drive efficiency in how we organize teams and areas of work

• Support with the evaluation and enhancement of our existing organizational operating models and strategic workforce planning efforts to align business strategy to meaningful talent actions and ensure we have the right people in the right role, with the right skills

• Utilize analytics tools to assess effectiveness of organizational design changes to ensure we are reorganizing with impact and results in mind

• Support ESBP community with integrating performance frameworks and calibration resources into talent programs

Preferred Skills/Experience:

• People leadership experience, preferably experience leading both early career and seasoned professionals

• Interpersonal skills and organizational agility: Demonstrated track record of developing effective relationships across all levels of the organization and with diverse client groups. Ability to develop the trust of business executives and the support of the COEs. Demonstrated ability to drive major initiatives and influence stakeholders at all levels.

• Strong business acumen. Recognizes and enjoys the business side of business. Has knowledge about the organization's finances and operations and how talent management affects each. Approaches problem solving from a business-first perspective.

• Demonstrated ability to effectively partner with and support a global organization.

• Change management skills: Ability to add value through change management; help pivot the culture and improve overall effectiveness of the business and teams.

• Resiliency: A successful candidate must be resilient in building relationships with the business executives, successfully influencing highest level leaders when needed and also choosing their priorities carefully.

• Problem solving and critical thinking: Approaches problem-solving from an evidence-based perspective, using sound reasoning and recognizing how emotion affects decisions and implementation.

• Outstanding written and verbal communication skills; must be a concise communicator who can communicate through data.

• Ability to work effectively in a team environment and a highly matrixed business environment.

• Experience with Diversity & Inclusion initiatives.

• 10 + years experience as a HRBP

• Strong expertise in Organizational Effectiveness and Organizational Design principles

• Consulting skills

• Proven success in building stakeholder alignment and engagement

• Collaborative partner across all levels

• Systemic thinker; able to balance strategic thought leadership and hands-on execution

• Resourceful, agile, and creative with strong problem solving, influencing and negotiation skills

• Excellent communication, facilitation, presentation and listening skills

• Analytical skills and data driven decision making

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