Director, Digital & Ecommerce

Autodesk Inc. San Francisco , CA 94118

Posted 3 months ago

Director, Digital & eCommerce

Location: San Francisco, CA- United States

Job ID: 19WD35925

Position Overview

The Director of Digital & eCommerce, Americas leads teams, through both direct and indirect reporting lines, to achieve ecommerce and inside sales objectives within a specific region These objectives include billings, subscribers, renewal rates, traffic, and conversion rates. In addition, they are responsible for identifying local platform improvements and developing/executing local strategies and tactics that drive towards Autodesk's digital goals. This role reports into the VP of Digital & eCommerce for Autodesk and has dotted line responsibilities to the VP of Americas Territory Sales.

Responsibilities

  • Actively lead a team to achieve digital and ecommerce goals for the US, Canada, Brazil, Mexico, and the remainder of Latin America

  • Facilitate cross-functional planning & execution in the region, working closely with Regional Sales Organization, Inside Sales leadership, Digital Acquisition leadership, Retention, Client Services, Analytics, and Finance

  • Partner with Digital Acquisition and Marketing to understand the end-to-end experience. Influence optimization across the customer experience to deliver on the Billings and Seats goals

  • Work with Product Management, UX & Design, and Web Publishing to influence new features, functionality and web experiences

  • Create a vision of how the team and/or local efforts should expand to drive continued growth

  • Prioritize local needs based on effort and potential return to focus both regional resources as well as centralized teams in the areas that provide the most benefit to Autodesk and our customers

  • Regularly report on regional progress against targets providing local insight

  • Regularly forecast quarterly and annual achievement of plan targets. Help refine a forecasting process and cadence that gives appropriate insight to targets

  • Make data-driven decisions, to optimize performance. You'll work with your organization's analytics, testing and optimization teams as well as others across the company to acquire and understand the data and your customer profile

  • Develop and execute effective offers and promotions that align with overall strategy and drive incremental customer acquisition

  • Work closely with Client Services and Customer Support to ensure customers and prospects get the type and level of assistance that is right for them

  • Represent your region on VP Staff. Influence and collaborate on VP and C-Staff levels, regionally and globally

  • Provide direct sales & ecommerce expertise, thought leadership & vision

  • Coach and develop a great team of ecommerce and digital sales experts

Minimum Qualifications

  • 10 years experience in B2B eCommerce and direct business. You have proven success driving to a billings or revenue plan number

  • Sales experience or sales support experience - close familiarity with how sales organizations work

  • Strong influencing & communication skills and a highly collaborative approach. Communication is critical in this role. You listen, seek to understand, facilitate difficult conversations, communicate your vision, and are courageous with differing points a view. You balance pressing your point of view with knowing when to disagree and commit

  • Data-driven decision-making skills. You have keen analytics skills, especially with Adobe Analytics and potentially Google Analytics. You understand and have experience with A/B and multivariate testing. You use data from multiple sources to drive meaningful decisions and actions

  • Understanding and ability to manage key metrics, from traffic and purchase conversion to page load times. You understand how each of these impacts your ability to meet goals and know how to influence them

  • Experience effectively leveraging promotions, offers and merchandising to drive incremental sales.

  • Facility with performance marketing. You have been close to, and potentially owned paid media, SEO, affiliate marketing, social media. You understand the dynamics and the importance of the business impact. You are very comfortable digging into data to understand current state and have an opinion on future state

  • A customer experience perspective. You are familiar with all of the components that make up a great web experience: Visual Design, UX, Content

  • Business and Finance acumen. You regularly report against sales targets and understand the local elements that contribute to the business (both quantitative and qualitative)

  • Familiarity with end-to-end lifecycle marketing

  • A reputation as a great team leader with experience managing remote employees. Your team members may be in multiple locations across the region

  • A "hands-on" management style. You are closely involved in the implementation, driving projects to execution. You have a strong sense of urgency and ownership to deliver commitments on time

  • International experience. You understand local markets, especially where the transaction requirements are concerned. You also recognize the need to streamline for operational efficiency

About Autodesk

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world. '361748


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Software Engineering Ecommerce

Williams-Sonoma, Inc.

Posted 6 days ago

VIEW JOBS 1/16/2020 12:00:00 AM 2020-04-15T00:00 Requisition Number: SS-17259 Area of Interest: Information Technology Organization: Corporate Brand/Division: Shared Services Position Type: Full-time JOB DESCRIPTION Director, Software Engineering Williams-Sonoma Inc. is seeking an individual with a passion for engineering, a strong technical foundation and superb organizational skills to help us deliver high value, high quality features to our industry leading eCommerce sites. In the Williams-Sonoma eCommerce Engineering team we build 6 of the retail industries leading websites -- Williams-Sonoma, the Pottery Barn family, west elm and Mark and Graham. You'll lead engineers working to extend our beautiful front-end user experience all the way through to enterprise services that connect customers to our ordering and supply chain infrastructure. The Director of Software Engineering will work collaboratively with internal stakeholders to design, develop, and implement new features across multiple initiatives. Working with our Architecture team and senior engineers to ensure all software keeps touch with industry trends and best practices. Key Responsibilities * Attract, select and retain critical talent for the team * Coach team members in coding and development skills * Provide clear, specific goals to the team and communicate performance feedback regularly through 1-1 meetings and performance reviews * Participate as a member of the engineering leadership teams in setting and executing strategy * Facilitate Communities-of-Practice in key technologies * Facilitate and encourage continuous education efforts for your team both on key technologies and also the Williams-Sonoma business domain * Estimate development effort, perform resource allocation, and plan implementations and system rollouts * Assist in constantly improving the Engineering organization and making it a great place to work * Drive the engineering execution of product roadmaps * Drive architectural discussions within the organization and across the company * Develop a solid understanding of key systems and processes * Innovate and optimize engineering processes and standards; drive adoption throughout the organization * Guide and counsel engineers and front-line Managers on Williams-Sonoma Inc. policies and procedures * Work closely with Enterprise Site Reliability Engineering teams to drive customer issues to resolution * Performs other duties as required REQUIREMENTS AND QUALIFICATIONS Qualifications * Bachelor's Degree in Computer Science or relevant area required * 10+ years' experience Software Engineering * 5+ years' experience in leading Software Engineering teams * An understanding of, and enthusiasm for, SCRUM management techniques * Highly knowledgeable and skilled in software development practices and techniques including but not limited to: * Source code management -- branching, tagging and merging * Code reviews and adherence to standards * Automated unit and integration testing * Demonstrated ability to lead and manage technical teams and to drive projects to completion * Expert skills in several of the following: * Object-oriented design and development * Java technologies - J2EE and the Spring framework * Internet technologies (HTTP, HTML, CSS, XML, JavaScript) * eCommerce applications and support services * Web Information Architecture, including REST principles * Service oriented designs and techniques (Web Services, JSON) * Database storage and interaction (SQL, Oracle, JDBC, "no-SQL" technologies) * Ability to review and critique proposed designs and offer thoughtful feedback in a collegial fashion * Passion for code review to ensure compliance with standards * Skilled in writing and presenting -- able to craft needed messages so they are clearly expressed and easily understood * Experience inspiring and motivating people to fulfill their potential * Demonstrated ability to promote teamwork and establish a foundation of trust among team members About Williams-Sonoma, Inc. Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. Benefits: Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for: * A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels * A 401(k) plan and other investment opportunities * Paid vacations, holidays and other time-off programs * Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program * Tax-free commuter benefits * A wellness program that supports your physical, financial and emotional health * In-person and online learning opportunities through WSI University, LearnIt and AcademyX * Cross-brand and cross-function career opportunities * Quarterly sample sales * A business casual work environment * A bike share program * Time off to volunteer * Matching donations to qualifying nonprofit organizations * Company-sponsored walks and runs * Discounts on nearby gyms and other local businesses Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances. Nearest Major Market: San Francisco Nearest Secondary Market: Oakland Job Segment: Manager, Developer, Engineer, Software Engineer, Retail Sales, Management, Technology, Engineering, Retail Williams-Sonoma, Inc. San Francisco CA

Director, Digital & Ecommerce

Autodesk Inc.