Marriott International Bethesda , MD 20813
Posted 6 days ago
Job Number 24102365
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Organization Description
If you're looking to build leading technology that enables the future of global travel while transforming your career - step out of the status quo and join Global Technology at Marriott International. The Director, Governance and Standards is within Product Operations and functions as a leader of governance and standards for our Adobe Experience Manager (AEM) platform and products. As Marriott scales the AEM platform across digital products and our teams in each continent, this role will ensure cohesion and consistency. This role is responsible for building and leading an Operational Center of Excellence for AEM by identifying, analyzing and improving upon global digital operational processes as well as implementing common and reusable components for web teams to leverage and gain speed to market. In addition, this position will ensure effective communications, training and adherence to standards and guidelines across all digital product squads. The role requires a technical understanding and experience with platforms and migrations, as well as a solid understanding of new AEM platform features and how they should be leveraged across the digital organization and with business stakeholders.
CANDIDATE PROFILE
Education and Experience
Required:
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major or equivalent experience is required
7+ years of relevant digital experience, preferably in the hospitality or similar industry
5+ years of experience in eCommerce
5+ years of mature Agile experience
Experience in Jira and Confluence
Strong experience managing multi-million-dollar budgets
Experience managing multiple complex initiatives simultaneously
Excellent product owner or program management skills to lead teams in distributed environments involved in delivering complex business systems.
Relationship-building skills as well as strong leadership and team management skills, with deep understanding of business impact on delivery.
Strong planning skills including ability to develop presentations, roadmaps and spreadsheets.
Strong interpersonal and meeting facilitation skills required to lead and manage all team members, internal and external clients, vendors and meetings.
Strong leadership and mentoring skills that inspire team confidence while motivating team members in a creative and effective manner
Preferred:
CORE WORK ACTIVITIES
Managing Work, Projects, and Policies
Manage roadmap and evolution of a Center of Excellence with a comprehensive reference site (e.g., components, standards, etc.) that provides the tools needed to efficiently build customer centric quality products at scale.
Provide vision and leadership for expansion of reference site to house all standards and connect to code/APIs.
Manage roadmap and development of web common components and style changes to enable faster development.
Serve as vendor liaison and management of development partners
Ensure each area's foundational standards are up to date (Design, UX, Tagging, QA, ADA, Content, etc.)
Partner closely with the AEM platform leads and all digital squads
Serve as an AEM expert in capabilities and how the squads are using them - and ensuring that they are using them.
Maintain and ensure consistent steps/checklist are followed for processes across squads
Create training materials and provide training and assistance on best practices
Build strong relationships across disciplines and stakeholders
Provide insights from experience, best practices and lessons learned to drive the organization's quality and productivity
Collaborate with the IT and global Digital product teams to engineer the best process solutions
Craft communications strategies and plans to support change efforts.
Prepare for and mitigate risks for process changes and identify readiness to adapt
Establish metrics and measure impact of business process changes for the organization
Track and monitor product status, quality, issues and milestone with escalation as required
Manage program communication with the Digital leadership team and external stakeholders
Ensure risks, dependencies and decisions are properly communicated and managed
Develop and manage outbound communications to other groups and partners throughout Marriott while leveraging new ideas and influencing innovative solutions and products
Oversee program budgets and timelines
Leading Team
Oversee a team representing cross discipline functions and monitor work to ensure its on-time completion while meeting expectations
Create a team environment that encourages accountability, high standards, and innovation
Develop best practices and standardization for the operations team
Contribute to the development of the operations discipline and community through training/mentoring, knowledge sharing and leveraging of best practices
Ensure goals are being translated to the team as they relate to tracking and productivity
Ensure appropriate focus on KPIs and product effectiveness measurement
Create and nurture an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing services
Understand staff's capabilities and develop plans to address need areas and expand on the strengths
Provide the team with the resources needed to meet or exceed expectations
Lead by example in demonstrating self-confidence, high energy and enthusiasm
Managing and Conducting Human Resources Activities
Interview and hire employees
Develop SOWs within the framework of Marriott's master consulting agreements and work with the contracting team to submit SOWs for approval
Ensure employees are treated fairly and equitably
Ensure regular, ongoing communication
Foster employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees
Incorporate customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
Set goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals
Solicit employee feedback
Utilize an "open door policy" and review employee satisfaction results to identify and address employee problems or concerns
Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Conduct annual performance appraisal with direct reports according to Standard Operating Procedures
Champion change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Identify talents of direct reports and their teams and assists with their growth and development
MANAGEMENT COMPETENCIES
Leadership
Managing Execution
Building Relationships
Generating Talent and Organizational Capability
Learning and Applying Professional Expertise
IT Business Management - monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools; able to redefine processes, make recommendations, and perfect process governance frameworks
Basic Competencies
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International