Director, Development Operations

Plan works for girls' rights. Harmful barriers like child marriage, human trafficking and gender-based violence are preventing girls and young women from achieving their full potential. Plan, along with government and private partners, fights against harmful gender norms and empowers young people to create positive change in their communities. We have worked in communities for more than 80 years and provide locally-driven programming through 240 offices around the world.

Plan International USA is fully committed to the safeguarding of all children and young people from all forms of violence.

The Director of Development Operations reports directly to the Chief Development Officer (CDO) as a true right hand. The Director of Development Operations will be responsible for developing, implementing, and maintaining systems that ensure the successful and effective implementation of the department's annual development plan. They will be responsible for ensuring operational excellence, efficiency, and rigor in implementing the development team's fundraising strategy, providing data analysis to processes, and reporting in support of fundraising. This role will manage a team of 6, directly supervising the Director of Research and Data Analytics, Project Manager, and Development Operations Administrator.

Essential Functions:

Strategy and implementation

• Serves as a strategy partner with CDO in ensuring the team's success in meeting its fundraising goals through implementing the systems that will enable large-scale fundraising campaigns and events, including analyzing data to identify goals and target donors, and creating systems within our CRM and in the team's workflow.

• Design and implement standardized reports that empower quarterly assessments of income, plans, and projections. Facilitate a dynamic evaluation of fundraising strategies, allowing for timely adjustments and enhancements.

• Drive development operations strategy to provide the infrastructure, processes, procedures, and systems that optimize efficiency and productivity

• Recognize opportunities for innovative solutions and create an environment where alternative viewpoints are welcomed.

• Works with the Chief Development Officer to assess and determine appropriate technologies including the team's fundraising CRM, managing projects related to selection, installation, implementation, and maintenance of fundraising technologies.

Financial Oversight and Reporting

• Collaborate closely with the PPMC and Finance teams to institute a robust check-and-balance system, ensuring accurate reconciliation of donations with financial and other records. Maintain a regular schedule for reconciliation to uphold financial integrity.

Operations

• Develops, implements, and monitors fundraising systems including those that project revenue and track donor pipelines, the implementation of moves management, reporting mechanisms, information technology, and data infrastructure to support operations as they relate to all fundraising programs consistent with the development team's annual development plan.

Team Management

• Provide team members with the information, tools, and resources to improve performance and reach objectives.

• Promote accountability, communicate expectations, and provide constructive feedback informally and formally via regular one-on-ones and performance reviews.

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

• Hire, orient, and lead team members as necessary.

Skills and Competencies:

• Extensive experience working cross-functionally in nonprofit fundraising environment.

• Understanding of back-end and frontline fundraising processes and systems.

• Proven ability to organize and coordinate multiple competing priorities

• Proven ability to collate and analyze and disseminate data for fundraising decision-making

• Strategic thinker with ability to make connections across processes, systems, and departments

• Strong collaborator with proven ability to cross-functional teams

Education and Experience:

• Bachelor's degree and at least 8 years of nonprofit sector experience, OR 10 years equivalent

• Experience with database administration, knowledge of Salesforce preferred

• 5 years' experience leading and developing others

• International development experience preferred

Other Duties

This job description does not contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Plan International USA offers a comprehensive total compensation package inclusive of health benefits, paid time off (PTO), sick leave, and retirement plan contributions. We take several factors into account when determining salary offers, including candidate qualifications and experience, and internal equity. The target range for this position is between $120,000 - $145.000 annually.