Director, Data Product Growth & Enablement

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Data Product Growth & Enablement

Overview

• Assumes the role of a business owner, overseeing long-term and short-term strategic initiatives for a product focused on growth and enablement.

• Manages the evolution of the growth an enablement initiatives and metrics, establishes a go-to-market strategy, optimizes products and resources, implements incremental improvements throughout the life cycle.

Responsibilities

• Drives tangible, data-driven business outcomes at the product level, managing a quantified scorecard to continuously monitor and analyze key performance indicators while optimizing performance.

• Interprets and applies the program's vision and strategy to the growth and enablement strategy and roadmap, communicating it consistently to key stakeholders.

• Cultivates a user-centric culture of data-driven, test-and-learn experimentation, consistently assessing and enhancing the product user experience. Collaborates with commercial teams (marketing, account management, CBLs) to ensure products optimized for growth and retention.

• Demonstrates in-depth knowledge of the program and its ecosystem, applying this understanding to the development of growth and enablement strategies.

• Exhibits awareness of Mastercard's broader product offering and leverages products from other business areas to augment product capabilities.

• Drives the delivery of key product enhancements, partnering with Guild members to deliver (e.g., CX&D, Product Management - Technical).

• Understands the Software Development Lifecycle and manages any barriers or obstacles to deliver capabilities on time and within budget, collaborating with the Product Management-Technical Guild.

• Utilizes data to quickly identify product performance challenges, creating proactive plans to drive usage and revenues. Prioritizes resources based on data-driven analysis to deliver against the plan.

• Ensures that the broader Mastercard organization is enabled to promote focus products by creating compelling communications and marketing content in partnership with Marketing.

• Influences cross-functional teams (e.g., Product, Product Management-Technical, CX&D) in the development of business requirements to achieve product objectives.

• Partners with the Guilds to create and share best practices within the program, focusing on driving continuous improvement in the program's operating model.

• Drives institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework.

• Demonstrates a commitment to continuous learning by leveraging the learning and development curriculum to augment existing knowledge, skills, and experiences.

• Demonstrates and drives Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement.

Experiences

• Proven ability to lead in a matrix environment.

• Experience within strategy consulting organizations (McKinsey, Bain, BCG).

• Capable of delivering high-quality products/services in a high-growth environment where priorities shift rapidly.

• Ability to use hard data and metrics to back up assumptions and develop business cases.

• Demonstrated ability to operate with complete independence and autonomy.

• Proven track record of data-driven decision-making and applying continuous improvement and test-and-learn methodologies across teams.

• Extensive experience building and launching products.

• Comprehensive experience in Agile delivery methodologies (Scrum, Kanban, etc.).

• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity.

• Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of individual product teams across the organization.

• Experience translating strategies into product launches and implementation plans in multiple markets.

• Demonstrates an understanding of our performance and leadership bar and effectively applies it to hiring decisions.

• Demonstrated experience as a people manager with the ability to attract, recruit, and develop product talent.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.