Business Unit: Information Technology
Department: Enterprise Infrastructure - ERA
Job Family: Information Technology
Job Title: Team Lead Infrastructure Services
Corporate Title: Director
FLSA Code (US Only): Exempt
People Manager: Yes
Business Unit Description:
Enterprise Resiliency Assurance (ERA) develops and delivers the capabilities required to resume our business in the event of a disaster that renders our services unavailable. The events that are within the scope of responsibility include both physical and cyber events. ERA centrally coordinates the efforts needed to recover and restore the infrastructure and applications, depending on impact.
The Cyber Recovery team is responsible for coordination of efforts to recover from a cyber-attack. The recovery coordination includes developing dynamic runbook capabilities based on the impact of the attack and collaboration across multiple IT and business departments to design, build and test these capabilities. The Team Lead provides strategic leadership, direction and planning. Leads overall support of the Resiliency program and align the team to the goals of the program. Team Lead provides continuous review of processes and proactively identifies opportunities for improvement.
Works collaboratively with stakeholders to propose improvements with respect to achievement of cyber resiliency goals.
Set direction and strategy for assigned Cyber Recovery team.
Establish team priorities and assign work to team members.
Develop in-depth understanding of DTCC operational requirements and business objectives
Address recovery and resiliency requirements within solutions.
Provide leadership in generating change proposals for service improvements.
Participate in cross-functional project team meetings to support project delivery.
Ensure thorough resiliency strategy that allows the business to meet recovery time and recovery point objectives
Provide input into response to audit reviews.
Participate in regulatory reviews and exams
Create solutions that comply with key regulatory obligations, including protecting DTCC data and confidentiality.
Manage the team to meet balanced scorecard targets by monitoring team progress towards metric targets and actively participating in Continuous Improvement-related initiatives to minimize unfavorable variances.
Direct and ensure smooth workflow within the Team by staying informed and in touch with key elements of the organization beyond their Team and communicating key messages and updates in a timely manner.
Maintain constructive relationships within and outside the Team. Fosters a collaborative environment.
Ensure on-time delivery of work, including monitoring of external and internal dependencies, tracking of progress, and monitoring of project milestone accomplishments.
Promote the professional development of Team personnel.
Champion diversity and inclusion
Mitigate risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.
Leadership Competencies for this level include:
Strategic Thinking: Effectively translates the vision into specific business objectives, thinks of different ways to do things and through all angles to provide insights and develop strategies that guide future decisions.
Organizational Savvy: Understands DTCC's products and service offerings, as well as key stakeholders, and demonstrates the ability to form and cultivate internal networks that will help navigate getting things done.
Leading Change: Embraces and adapts well to changing circumstances, identifies areas of needed change and employs many methods to drive those activities to meet organizational goals.
Financial Acumen: Understands business financials and has the ability to work with complex data and information, and adopts practical and workable approaches.
Team Building: Builds teams by quickly establishing relationships and drives a team identity and shared purpose based on diversity of thought, skills and personalities.
Inclusive Leadership: Values individuals and embraces diversity by integrating differences and promoting diversity and inclusion across teams and functions.
Minimum of 10 years of related experience
Bachelor's degree preferred with Masters or equivalent experience
Specific Skills & Technologies:
Experience in management of Technical Disciplines or Business Applications
Familiarity with the regulations and industry principles for recovery and resumption as it pertains to cyber.
Experience in Financial Services and/or FinTech industry, strongly preferred
With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide. At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.