Director, Customer Onboarding

Zenoti Bellevue , WA 98007

Posted 1 week ago

We're hiring a strategic and hands-on customer onboarding director to manage our implementation & services functions, successfully onboarding new customers onto Zenoti SaaS products. You will manage a team of Project Managers responsible for managing a robust onboarding portfolio. You will also lead a team of Product Specialists, responsible for solutioning the Zenoti product. You will partner with cross-functional leaders to ensure the success of new clients including Sales, Product Management, Customer Success, and Customer Support. You will develop and execute strategies to increase our efficiency and grow our impact.

The Director, Customer Onboarding role is not a Customer Success role. The ideal candidate is an experienced technical project/program leader, who in past or current roles has led teams in customer implementations of web-based SaaS or enterprise technologies.

Responsibilities

  • Lead the customer implementation project management function which oversees the successful completion of all activities required to launch new clients.
  • Implement and operationalize project management best practices to achieve key performance metrics and continuously raise the bar on quality of delivery.
  • Identify opportunities to reduce customer onboarding time and successfully implement changes.
  • Be the voice of the customer and partner with key internal stakeholders to improve the customer experience.
  • Lead an organization that continuously improves and scales to meet company growth objectives.
  • Hire and develop staff to maintain an organization which values continuous learning & improvement with a focus on customer experience.

Requirements

  • Bachelor's Degree preferred, or equivalent combination of education and experience.
  • 5+ years in a senior level role in a customer-focused SaaS implementation and technical project management.
  • Ability to prioritize, manage, and deliver concurrently on tactical objectives and long-term strategies that achieve aggressive performance goals.
  • Experience with SaaS implementation and enterprise project management required.
  • Significant experience identifying and addressing cross-functional process improvement opportunities and blockers.
  • Experience with wellness industry a plus.

NOTE: This position will be remote to start, but on a long term basis will operate from the Bellevue/Seattle area.

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

  • A competitive base salary, plus bonus
  • Eligibility to receive equity through company Employee Stock Option Plan
  • Medical, dental, and vision coverage
  • Participation in company 401k plan
  • Paid parental leave
  • Unlimited paid time off
  • Flexible work hours
  • Programs, classes and activities supporting your physical and mental well being, led by Zenoti's dedicated Chief Wellness Officer

About Zenoti

Established in 2010, Zenoti is a leading SaaS solution provider in the beauty and wellness industry. We are a fast growing, well-funded Series D stage company headquartered in Bellevue, WA. Zenoti was ranked in Deloittes Technology Fast 500 list in 2019 and 2020, and we have just achieved "unicorn" status!

Zenoti offers an all-in-one, cloud-based, enterprise software that helps spas, salons, medi-spas, fitness centers around the world manage and grow their business. Zenoti software is used by over 12,000 clients in more than 32 countries, including many of the worlds leading salon and spa brands.

Learn more about us at https://www.zenoti.com.

Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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